Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

Laura Woods

Aurora,IL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Engineer

MitoTec, LLC
06.2023 - 10.2024
  • Optimized networked software and operating systems by applying updates and patches.
  • Completed software updates and assessed security patches for optimized computer use.
  • Implemented networking and server changes to meet client budgets and needs.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.

IT Support Specialist II

Shorr Packaging Corporation
07.2020 - 04.2023
  • Provided Level II support for over 500 employees
  • Assisted in migration to Microsoft Teams for collaboration by working with co-workers in setting up and managing accounts within 6 months of project
  • Created and maintained user accounts in Active Directory and MS O365
  • Performed multiple changes to Distribution Lists, Security Groups and shared mailboxes both within AD and MS O365
  • Utilized MS Azure to track audit logs during 2022 cybersecurity attack
  • Successfully changed over 50% of total Shorr employee's MS 365 passwords in one weekend
  • Maintained accounts in Mimecast Spam Filter
  • Reduced exposure to security threats with scanning and blocking malicious links in about 3 out of 5 Mimecast tickets per day
  • Set up multiple virtual machines in VMWare vSphere
  • Performed Hyper-V replication on six servers for different sites
  • Configure Dell n-Series switch
  • Configure several Cisco Catalyst 9200L switches for labs
  • Private internal DNS creation upon request from software developer
  • Create new virtual machines on Deft Server Cloud Provider
  • Migrate existing virtual machines from vSphere to Deft using Zerto.

IT Systems Administrator

AMS Mechanical Systems
01.2020 - 04.2020
  • Provide technical support alongside a team of two
  • Manage company's Simple In/Out portal to edit and create users
  • Apple iPad and iPhone administration within Maas360 mobile device management
  • Install/troubleshoot software and hardware daily
  • Assist employees with daily IT tasks via in-person or over phone
  • Set up laptops/desktops for home use during COVID-19 pandemic within two days for over 10 employees.

IT Support Specialist

Track Group
08.2017 - 01.2020
  • Deliver first line technical support to internal staff of 20+ employees
  • Created, reset, and disabled Active Directory passwords weekly
  • Onboard/offboard new and existing users in O365
  • Upgrade Office 2013 to Office 365 to over 30+ users
  • Respond to help desk requests using MS Teams, Outlook, phone and in-person
  • IT Asset inventory maintenance using Excel
  • Troubleshoot first level VoIP phone issues
  • Perform daily checks of Sophos Anti-virus console to include adding new users, creating policies, and installing software on end users computers
  • Set up mobile phones with Maas360 MDM.

Education

Computer and Internetworking Technologies -

College of DuPage
Glen Ellyn, IL
12.2016

Communicative Disorders -

University of Northern Iowa
Cedar Falls
12.1996

A.A. Liberal Arts -

Iowa Lakes Community College
Emmetsburg
05.1994

Skills

  • Windows Server 2016/2019/2022
  • Hyper-V technologies
  • Virtualization Technologies
  • Backup and Recovery
  • Microsoft Azure
  • User Support
  • Troubleshooting and diagnosis
  • Hardware and software installation
  • Microsoft Exchange

Certification

  • A+ - 2003
  • CCENT - 01/01/16
  • CCNA - 07/01/16
  • CompTIA Security + - 09/01/19
  • Computer and Internetworking Technologies 2015-2016

Personal Information

Title: IT System Administrator/Support Specialist

Timeline

Systems Engineer

MitoTec, LLC
06.2023 - 10.2024

IT Support Specialist II

Shorr Packaging Corporation
07.2020 - 04.2023

IT Systems Administrator

AMS Mechanical Systems
01.2020 - 04.2020

IT Support Specialist

Track Group
08.2017 - 01.2020

Computer and Internetworking Technologies -

College of DuPage

Communicative Disorders -

University of Northern Iowa

A.A. Liberal Arts -

Iowa Lakes Community College

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Laura Woods