Laura Wright
Bartlesville,OK
Summary
Military wife background in over-the-phone customer service, data entry, and multiple software programs, and proven ability to juggle many tasks alone in a fast-paced environment. Detail-oriented with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Excellent communicator with a warm personality who enjoys working as part of a team and completing tasks well.
Overview
15
15
years of professional experience
Work History
Front Desk Associate
Landmark Inn
01.2024 - 01.2026
- Oversaw front desk operations alone at a fast-paced military training base hotel and task-juggled incoming calls on a multi-phone system, emails, and specific in-person service requests, including booking, canceling, and modifying reservations.
- Formatted unique civilian and military government forms in three specific software and was responsible for handling official documentation, corresponding with specific military PCS personnel.
- Helped maintain proper documentation for each service member moving to or training at Fort Irwin training base, whether they were U.S. soldiers, allied troops, visiting 4-star Generals, or foreign diplomats.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Collected room deposits, fees, and payments.
Teacher
Home
08.2011 - 12.2025
- Home teacher who extensively researched and purchased curriculum annually. Worked with 5+ scholastic software and facilitated online curriculum, organized each student's academic calendar, and created detailed lesson plans for each subject, in each grade, for all five students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Fostered student curiosity and interest through creative hands-on activities.
Teacher
Multi-Subject Tutoring program for elementary grades
01.2016 - 05.2020
- Taught an 11-student class of elementary ages in math, history, English, speech/presentation, and conducted science experiments weekly. Created lesson plans and worked with each individual family's needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
Manager and Delivery Driver
Cloth Diaper Service
01.2011 - 01.2012
- Managed business and facilitated proper sanitizing and care of product, bundled, and delivered weekly to customers across the Dallas/Fort Worth area (about 70 miles).
Education
Associate of Arts -
Dallas County Community College
Dallas, TXSkills
- Responsive to deadlines
- Proactive
- Detail-oriented
- Teamwork and team goal-focused
- Excellent communicator and listener
- Front office support
- Government military documentation filing
- Scheduling appointments
- Administrative support
- Problem-solving skills
Timeline
Front Desk Associate
Landmark Inn
01.2024 - 01.2026
Teacher
Multi-Subject Tutoring program for elementary grades
01.2016 - 05.2020
Teacher
Home
08.2011 - 12.2025
Manager and Delivery Driver
Cloth Diaper Service
01.2011 - 01.2012
Associate of Arts -
Dallas County Community College
Personal Strengths
- Hard working, team player
- Proactive and quick to help
- Desire to learn and grow