Laura Wuerz
El Mirage,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Private Client
01.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Developed individual care plans for clients based on specific needs.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Utilized universal precautions and infection control principles in all aspects of care.
Jewelry Production Assistant
Goodwill
06.2022 - 01.2023
- Enhanced jewelry production quality by implementing precise assembly techniques and attention to detail.
- Streamlined production processes for increased efficiency by optimizing workflow organization.
- Assisted in the design of custom jewelry pieces, resulting in satisfied customers and repeat business.
- Collaborated with a team to meet tight deadlines, ensuring timely completion of high-quality products.
- Communicated effectively with coworkers and supervisors to address challenges and improve overall productivity levels within the team.
- Maintained a clean and organized workspace, promoting an efficient working environment for all team members.
Front Desk Receptionist /Shift Supervisor
Sleep Inn Hotel
04.2020 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution..
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Groomer's Assistant
Coat's & Tails Grooming Salon
01.2020 - 01.2021
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Specialized in animal skin care and treatment
- Worked with over 20+ animals each day to provide skilled grooming and bathing services
- Removed undercoat buildup
- Conducted de-shedding on double coated dogs such as Huskies & Malamutes
- Trimmed nails using clippers & grinders
Cahier/ Trained Shift Leader
Taco Bell Restaurant
03.2017 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Genesis Academy
Phoenix, AZ05.1998
Skills
- Care Plan Management
- Conflict Resolution
- Reports and Documents
- AZ Driver's License
- First Aid and Safety
- Housekeeping
- Complex Problem-Solving
- Cash Register Operation
- Customer Service
- POS Systems
- Written and Verbal Communication
- Money Handling
- Positive Attitude
Timeline
Home Health Aide
Private Client
01.2023 - Current
Jewelry Production Assistant
Goodwill
06.2022 - 01.2023
Front Desk Receptionist /Shift Supervisor
Sleep Inn Hotel
04.2020 - 02.2022
Groomer's Assistant
Coat's & Tails Grooming Salon
01.2020 - 01.2021
Cahier/ Trained Shift Leader
Taco Bell Restaurant
03.2017 - 02.2020
High School Diploma -
Genesis Academy
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