Summary
Overview
Work History
Education
Skills
Huge Disney enthusiast and long time park-goer. Extensive knowledge of Disney parks and history.
Timeline
Generic

Laura Wyman

Summary

Spirited professional versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Experienced in using scheduling software to manage the daily schedules for more than 25 personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Exemplary communication skills and experience in communicating with multiple departments and levels of leadership. Excellent change agility and ability to quickly learn and become proficient in new systems.

Overview

10
10
years of professional experience

Work History

Customer Engagement Leader

Petsmart
04.2018 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
  • Implemented personalized marketing strategies for increased guest engagement and loyalty.
  • Analyzed guest data to identify trends and opportunities for improved engagement strategies.
  • Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
  • Utilized advanced analytics tools to measure the success of various engagement campaigns, adjusting tactics as needed for maximum impact.
  • Responded to guest requests for products, services, and company information.
  • Actively listened to guests, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.


Attractions Cast Member

Disneyland Resort
07.2017 - 04.2018
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
  • Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.

Executive Assistant

Pinnacle Financial
01.2015 - 07.2017
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.

Education

No Degree - English

Saddleback College
Mission Viejo, CA

High School Diploma -

El Toro High School
Lake Forest, CA
06.2007

Skills

  • Managerial Skills
  • Strategic Planning
  • Schedule Management
  • Computer (Windows Platform, Office Suite)
  • Issue Resolution
  • Exceptional Leader
  • Analytical Thinking
  • Sales Expertise (Retail)
  • Guest relationship management
  • Active listening
  • Problem-solving abilities
  • Organizational skills

Huge Disney enthusiast and long time park-goer. Extensive knowledge of Disney parks and history.

I have been a lifetime passholder and frequenter of Disney parks. I have multiple family members who work for Disney and it has always been an extremely important part of my life. I have an extensive knowledge of Disneyland Parks and Disney in general, and I love sharing that knowledge with others.

Timeline

Customer Engagement Leader

Petsmart
04.2018 - Current

Attractions Cast Member

Disneyland Resort
07.2017 - 04.2018

Executive Assistant

Pinnacle Financial
01.2015 - 07.2017

No Degree - English

Saddleback College

High School Diploma -

El Toro High School

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Laura Wyman