Years of transportation experience
Laura Yates
Portland
Summary
Results-driven Station Manager with expertise in strategic task management and workflow efficiency improvement. Proven track record in enhancing client loyalty and overseeing freight operations.
Licensed Customs Broker with background in compliance.
Overview
40
40
18
18
Years of import experience
10
10
Years as Licensed Customs Broker
33
33
Years Ocean Export Experience
Work History
Station Manager
DHL Global Forwarding
Portland, OR
03.2024 - Current
- Streamlined daily processes to ensure punctual shipments while upholding company policy compliance.
- Analyzed operational requirements and coordinated staff schedules to maximize workforce efficiency and meet business needs.
- Analyzed and refined existing workflows to achieve faster transit times and improved operational effectiveness.
- Oversaw adherence to quality standards, conducting regular audits to ensure compliance with regulations.
- Analyzed operational data to identify trends and recommend strategic adjustments for performance improvement.
- Developed strong relationships with clients, ensuring high levels of satisfaction and retention.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
Customs Brokerage Manager /Import Department Manager
OIA Global Logistics
Portland, OR
05.2018 - 02.2024
- Led brokerage operations, optimizing logistics processes to enhance service delivery and client satisfaction.
- Developed and implemented strategic initiatives to improve operational efficiency within brokerage team.
- Mentored junior staff, providing training on industry best practices and compliance regulations.
- Analyzed market trends to forecast demand, adjusting strategies for optimal resource allocation.
- Managed risk exposure by implementing robust compliance measures and adhering to industry regulations.
- Secured lasting business relationships by providing exemplary customer service and support to clients.
Station Manager
Mid-America Overseas, Inc.
Portland, OR
09.2008 - 05.2018
- Implemented process improvements, streamlining workflows to increase productivity.
- Developed training programs for staff, enhancing skills and operational knowledge.
- Analyzed performance metrics, identifying trends to inform strategic decision-making.
- Established strong relationships with clients, facilitating effective communication and service delivery.
- Led cross-functional teams in executing initiatives that improved service quality and client satisfaction.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
Education
BS - Accounting / Logistics
Portland State University
Portland, ORSkills
- Licensed customs broker since 2016
- Workflow efficiency improvement
- Strategic task management
- Team building
- Team leadership
- Freight operations oversight
- Client loyalty strategies
- Financial oversight of PnL with accounts payable and receivable
- Sales leadership experience
- Experience in direct sales
Timeline
Station Manager
DHL Global Forwarding
03.2024 - Current
Customs Brokerage Manager /Import Department Manager
OIA Global Logistics
05.2018 - 02.2024
Station Manager
Mid-America Overseas, Inc.
09.2008 - 05.2018
BS - Accounting / Logistics
Portland State University