Summary
Overview
Work History
Education
Skills
Timeline
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Laura Ybarra

Merrillville,IN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level legal support representative position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Country Inns & Suites
06.2018 - 04.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Resident Assistant

Westhills Village
12.2012 - 05.2018
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Front Desk Agent

Super 8 Hotel
10.2011 - 01.2013
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Education

GED -

Reavis Highschool
Burbank, IL

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Time management
  • Credit and cash payments
  • Oral and written communications
  • Effective Communication Skills

Timeline

Front Desk Agent

Country Inns & Suites
06.2018 - 04.2020

Resident Assistant

Westhills Village
12.2012 - 05.2018

Front Desk Agent

Super 8 Hotel
10.2011 - 01.2013

GED -

Reavis Highschool

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Laura Ybarra