Laura Yeater
Administrative Assistant
Milan,Illinois
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service and professional relationships with co-workers in fast-paced environment. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
Work History
Newsroom Administrative Assistant
Quad-City Times
06.2017 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Respond to inquiries from callers seeking information.
- Restock supplies and submitted purchase orders to maintain stock levels.
- Receive and sort incoming email, mail and packages to record, dispatch, or distribute to correct recipient.
- Assist co-workers and staff members with special tasks on daily basis.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Create and updated records and files to maintain document compliance.
Newsroom Secretary
Moline Dispatch Publishing Co., LLC
06.1993 - 10.2008
- Prepare and process correspondent payment records; mail correspondent payments.
- Type correspondence.
- Maintain files on applicants, interns and syndicates, etc.
- Receive and sort incoming email, mail and packages.
- Proofread completed news pages and editorial pages.
- Librarian and research for customers.
Customer Service Specialist
Moline Dispatch Publishing Co., LLC
03.1990 - 06.1993
- Prompt, courteous and professional handling of customer inquiries and requests.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Took payment information and other pertinent information such as addresses and phone numbers to place an advertisement or newspaper subscription.
- Maintain and enhance the image of the company to customers.
- Learn and keep current knowledge of total newspaper operation to answer customer questions.
Education
Associate of Science - Business Administrative Assistant
Black Hawk College
Moline, ILSkills
- Strong work ethic
- Provide customers and employees with prompt service
- Multitasking computer skills, email, MS Office, Word, CMS
- Honest, trustworthy and dependable
- Self-starter
- Help staff and customers with a wide range of needs
- Able to plan and organize my work
Timeline
Newsroom Administrative Assistant
Quad-City Times
06.2017 - Current
Newsroom Secretary
Moline Dispatch Publishing Co., LLC
06.1993 - 10.2008
Customer Service Specialist
Moline Dispatch Publishing Co., LLC
03.1990 - 06.1993
Associate of Science - Business Administrative Assistant
Black Hawk College
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