Laura Yip
Lynnwood
Summary
Motivated and dependable Assistant Manager with over five years of experience in customer service, team leadership, and fast-paced operations. Skills in conflict resolution, staff training, and creating positive guest experiences. Known for staying calm under pressure, handling responsibilities with professionalism, and building strong team relationships. Now seeking a role in a supportive and respectful environment where I can continue to grow and contribute to a great team.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Panda Express
10.2023 - Current
- Led a team of thirty associates during high-volume shifts, ensuring smooth operations, high team morale, and consistent adherence to food safety and company standards.
- Delivered exceptional guest service by quickly resolving customer concerns, training team members on hospitality standards, and promoting a welcoming, respectful dining environment.
- Monitored inventory, reduced food waste, and helped control labor costs to support the store in meeting profitability and performance goals.
Cashier
Spiffy’s Bakery
03.2021 - 09.2023
- Provided friendly, reliable service to customers, accurately handling cash and card transactions at a family-owned bakery and donut shop.
- Assisted with daily operations including opening/closing tasks, restocking supplies, and light food prep to keep the shop running smoothly.
- Handled customer requests and concerns with a positive attitude, contributing to a welcoming atmosphere and strong community relationships.
Ticket Seller
W.F. West High School
09.2022 - 12.2022
- Sold tickets for school events, accurately handling cash and making change while maintaining a professional, friendly attitude.
- Worked as part of a team to organize ticket lines and manage crowd flow before events.
- Trusted to manage a cash box and ensure accurate record-keeping and reporting at the end of each shift.
Test Proctor
Centralia College Testing Center
07.2022 - 09.2022
- Monitored students during exams to ensure academic integrity, following strict testing protocols and maintaining a focused, distraction-free environment.
- Set up and organized testing materials, verified student identities, and managed time limits for multiple testing sessions.
- Communicated clearly with students and staff, resolving minor issues calmly and professionally while enforcing college policies.
Education
Bachelor of Arts - Business Administration
University of Washington Bothell
06.2026
Associate in Arts - undefined
Centralia College
06.2023
Skills
- Customer Service & Communication
- Team Leadership & Training
- Multitasking & Time Management
- Problem Solving & Conflict Resolution
- Cash Handling & POS Systems
- Microsoft Office & Google Workspace
- Reliable & Detail-Oriented
- Adaptable & Quick Learner
Timeline
Assistant Manager
Panda Express
10.2023 - Current
Ticket Seller
W.F. West High School
09.2022 - 12.2022
Test Proctor
Centralia College Testing Center
07.2022 - 09.2022
Cashier
Spiffy’s Bakery
03.2021 - 09.2023
Associate in Arts - undefined
Centralia College
Bachelor of Arts - Business Administration
University of Washington Bothell
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