Laura Yoho
Brecksville,OH
Summary
Enthusiastic and dedicated individual seeking a career in customer service/sales/satisfaction with a desire to support company exceed their goals. I have the ability to multitask successfully, adapt to a variety of situations/personalities, strong organizational skills and the ability to work both as a team player and a team leader.
Overview
10
10
years of professional experience
Work History
Homemaker
Yoho Household
- Maintained a household of four by coordinating schedules, multitasking, problem solving, organization, maintaining a budget, while raising respectful, successful contributing members of society.
- Instrumental in holding coordinator positions in several success fund raising events with the most successful netting over $100,000.00.
Sales Representative
Cleveland Tent Rental
03.2023 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Brainstormed and implemented creative event concepts and themes.
- Managed logistics and coordinated schedules/timeline for large and small parties and gatherings.
Sales Representative
Bill Doraty Kia
01.2017 - 09.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits, including but not limited to cold calling, community events, etc.
- Negotiated contracts with clients and handled sales from start to delivery.
Receptionist/Front Desk Coordinator
Ramsey Chiropractic
03.2016 - 07.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments in computer system.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Bookstore Coordinator
St. Ignatius High School
05.2013 - 08.2015
- Managed/Coordinated schedules for 125 volunteer parents, filling six 3hr. shifts 5 days a week
- Trained volunteers through day-to-day work.
- Ordered merchandise, balanced books, merchandised store to increase sales and make it appealing to clients.
- Coached volunteers to maintain a friendly and positive atmosphere for clients of diverse backgrounds and perspectives.
Education
Bachelor of Arts - Spanish
The Ohio State University
Columbus, OHBachelor of Arts - Political Science
Cleveland State University
Cleveland, OHSkills
- Customer Relations, Active Listening
- Tenacious and Goal Orientated
- Team Management
- Friendly, Positive Attitude
- Self-Directed, Quick Learner
- Friendly, Positive Attitude
- Written and Verbal Communication
- High level of Organization, Problem Solver
Timeline
Sales Representative
Cleveland Tent Rental
03.2023 - 08.2023
Sales Representative
Bill Doraty Kia
01.2017 - 09.2018
Receptionist/Front Desk Coordinator
Ramsey Chiropractic
03.2016 - 07.2016
Bookstore Coordinator
St. Ignatius High School
05.2013 - 08.2015
Homemaker
Yoho Household
Bachelor of Arts - Spanish
The Ohio State University
Bachelor of Arts - Political Science
Cleveland State University
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