Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Young

Moreno Valley,CA

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

8
8
years of professional experience

Work History

Leave of Absence Specialist

Willis Towers Watson
10.2021 - 10.2022

• Administer and manage employee leave of absence programs (FMLA, ADA, short-term and long-term disability, parental leave, etc.).

• Process and track leave requests, ensuring compliance with company policies and legal requirements.

• Maintain accurate records of leave requests, approvals, and employee communications.

• Serve as a point of contact for employees, managers, and HR regarding leave policies and procedures.

• Educate employees and management on leave entitlements, processes, and documentation requirements.

• Coordinate with insurance carriers, healthcare providers, and third-party administrators as needed.

• Monitor and track return-to-work dates, ensuring a smooth transition for employees returning from leave.

• Stay up-to-date with federal, state, and local leave laws and regulations, ensuring company compliance.

• Prepare and distribute required leave notices and communications.

• Conduct audits of leave records and processes to ensure accuracy and compliance.

• Provide guidance and support to HR and management on complex leave cases.

Program Leader

THINK Together
08.2017 - 08.2018

• Plan, organize, and lead after school activities and programs for students.

• Supervise and manage a team of program assistants and volunteers.

• Monitor and evaluate program effectiveness, making adjustments as needed to meet student needs and program goals.

• Maintain accurate records of student attendance, program activities, and incidents.

• Assist with the recruitment and enrollment of students into the program.

• Ensure compliance with all school policies, state regulations, and safety standards.

Inbound Dock Associate

Amazon Warehouse
10.2014 - 01.2017


• Receive, unload, and process incoming shipments of goods and materials.

• Verify and inspect incoming shipments for accuracy and quality, ensuring items match purchase orders and packing lists.

• Document and report any discrepancies, damages, or shortages to the appropriate parties.

• Organize and store received items in designated locations within the warehouse.

• Operate forklifts, pallet jacks, and other material handling equipment safely and efficiently.

• Maintain a clean and organized dock area to ensure a safe and efficient work environment.

Education

High school diploma -

Val Verde High School
Perris, CA
06.2014

Skills

  • Leadership
  • Microsoft Excel
  • Microsoft Word
  • Phone etiquette
  • Communication skills
  • Insurance Claims Processing
  • Benefits Communication
  • Data Analysis
  • Program Management
  • Cost Control
  • Healthcare Regulations
  • Customer Service
  • Problem Solving
  • Conflict Resolution
  • Absence Management
  • FMLA Expertise
  • Microsoft Office
  • Policy Knowledge
  • Recordkeeping
  • Calendar Management
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening

Timeline

Leave of Absence Specialist

Willis Towers Watson
10.2021 - 10.2022

Program Leader

THINK Together
08.2017 - 08.2018

Inbound Dock Associate

Amazon Warehouse
10.2014 - 01.2017

High school diploma -

Val Verde High School
Laura Young