Laura Youngs
4927 Aspen View, San Antonio,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Underwriter with over 16 years of experience in Insurance underwriting. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Property Manager
Sheer Value Property Managemnt
05.2022 - Current
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated appointments to show marketed properties.
Insurance Agent
Piazza Insurance Group - Farmers Agency
05.2021 - Current
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Analyzed customer needs to provide customized insurance solutions.
Real Estate Agent
Piazza Realty Group
05.2021 - Current
- Negotiated, facilitated, and managed real estate transactions.
Senior Commercial Lines Underwriter
Hartford Insurance Group
01.2005 - 01.2021
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Worked on the Construction Team and obtained an OSHA certification.
- Promoted to the Marsh/USAA teams to service the most challenging policies and clients.
- Leader on the CARE team, which handled underwriting in all 50 states and spoke with insureds and agents alike for underwriting decisions and needs.
Education
Skills
- Critical Thinking
- Risk Evaluation
- Complex Problem-Solving
- Application Reviews
- Agent Collaboration
- Customer Needs Assessments
- Service Quality
- Consultative Sales Approach
- Relationship Management Skills
- Effective Customer Communication
- Underwriting Knowledge
Timeline
Property Manager - Sheer Value Property Managemnt
05.2022 - Current
Insurance Agent - Piazza Insurance Group - Farmers Agency
05.2021 - Current
Real Estate Agent - Piazza Realty Group
05.2021 - Current
Senior Commercial Lines Underwriter - Hartford Insurance Group
01.2005 - 01.2021
Incarnate Word High School - ,
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