Laura Zannoni
Amherst,OH
Summary
I have spent 20+years as a food service professional. My volunteer work, however, has provided me experience working with disabled children and those with addiction issues. Needing a change, I started working in health care and loved the new challenges it presented.
Overview
13
13
years of professional experience
Work History
RESTAURANT SUPERVISOR
GREAT WOLF LODGE
- Supervise staff
- Daily operations
- Inventory
Patient Service Specialist
Cleveland Clinic
Cleveland, OH
01.2022 - Current
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- insurance verification
beverage supervisor
03.2013 - 05.2018
- Kalahari resorts
- Supervise staff
- Daily operations
- Inventory/ordering
owner
10.1998 - 10.2005
- Circo/zibibbo
- Interviewed, trained, and supervised staff
- Hands-on with daily operations
- Maintained exceptional customer service
- Developed effective marketing plans to increase business
Education
B.A. -
cleveland state university
Skills
- Strong work ethic
- Ability to multi-task
- Management experience
- Exceptional customer service skills
- Continually persuing further education
- Guest Satisfaction
- Billing and Payment Processing
Timeline
Patient Service Specialist
Cleveland Clinic
01.2022 - Current
beverage supervisor
03.2013 - 05.2018
owner
10.1998 - 10.2005
RESTAURANT SUPERVISOR
GREAT WOLF LODGE
B.A. -
cleveland state university