Laura Zaragoza
Las Vegas,NV
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
SYSCO Food Services
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated logistics for customer orders.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Recommended and upsold new products, resulting in increase in revenue.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Room Reservations Agent
Waldorf Astoria Las Vegas
01.2016 - 08.2020
- Developed and maintained positive relationships with guests for satisfaction.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Supervisor
Holiday Inn
01.2014 - 11.2015
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NVSkills
- Training Junior Team Members
- Employee Scheduling
- Product Knowledge
- Time Management
- High Customer Service Standards Adherence
- Administrative Support
- New Hire Training
- Billing and Filing
- Invoice Verification
- Account Updates
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
SYSCO Food Services
11.2021 - Current
Room Reservations Agent
Waldorf Astoria Las Vegas
01.2016 - 08.2020
Front Desk Supervisor
Holiday Inn
01.2014 - 11.2015
High School Diploma -
Cimarron Memorial High School