Laura Zaragoza
Lima,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a family oriented person who values the importance of kindness, honesty,and empathy. Communicative customer service member motivated to maintain customer satisfaction and contribute to company success. History managing and sustaining satisfactory relationships with customers. I offer outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
OneMain Financial
Lima, OH
03.2024 - 04.2024
- Assisted customers in the selection of personal loan products that best fit their financial needs.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Analyzed customer's financial data to determine repayment ability and affordability.
- Prepared loan documents for accuracy prior to closing process.
- Monitored customer accounts throughout life of loans to ensure payments are made on time.
- Evaluated risk associated with each loan application by analyzing creditworthiness and collateral value.
- Reviewed existing client portfolios regularly to identify potential refinancing opportunities.
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
- Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
- Verified accuracy of all documents before submitting them for approval.
- Provided technical assistance in setting up automated payment systems for customers who wish to pay electronically.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
- Set up debt payment plans based on client credit, income and assets.
- Developed loan contracts and explained contract terms to clients.
- Met with applicants to obtain information for loan applications and answer questions about processes.
Lead Preschool Teacher
The Learning Experience
Georgetown, TX
07.2023 - 11.2023
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Provided individualized instruction to each student based on their needs and interests.
- Observed and documented students' growth and development throughout the year.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Ensured compliance with all state regulations related to preschool education standards.
- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Participated in team meetings with administrators to review curriculum objectives or discuss school policies.
- Integrated music into everyday activities to foster creativity among students.
- Promoted good behaviors by using positive reinforcement methods with children.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Taught children foundational skills in colors, shapes and letters.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Abided by local regulations and safety protocols.
- Maintained attendance records.
- Updated daily bulletin board with children's artwork and accomplishments.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed professional relationships with parents, teachers, directors and therapists.
- Met with parents to discuss child behavior and academic progress.
- Incorporated music, art and theater into lesson planning.
- Engaged with children on individual basis to build positive, trusting relationships.
- Read stories to children and taught painting, drawing and crafts.
Assistant Guide
Guidepost montessori
08.2022 - 04.2023
- Assistant Guides must keep the environment in order, which allows children and the Lead to succeed
- Assistant Guides must also protect the lesson so that when a lesson is being presented by a Lead to a child, Assistant Guides help by steering children and other interruptions away for the length of that lesson.
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Collaborated with other staff members to ensure student success.
- Attended faculty meetings as requested by the lead teacher.
- Maintained accurate records of student attendance and grades.
- Maintained safe, educational environment for students during learning and free play time.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Arranged age-appropriate activities to help children develop interests and talents.
- Created colorful and attractive displays for bulletin boards and hallways.
- Protected confidential information related to staff and families.
- Remained calm and patient in student interactions to support individual growth and development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Led students through safety procedures for active shooter and fire drills.
Assistant manager
Refuel
04.2018 - 04.2022
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Established strong business relationships and created a deadline-driven team
- Received and processed cash and credit payments.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Education
Diploma -
Deming High School
05.2009
Skills
- Collections experience
- Goal-Oriented
- Product Education
- Application Review
- Attention to Detail
- Complaint Handling
- Customer Relations
- Organizational Skills
- Team building
- Time management abilities
- Self Motivation
- Active Listening
- Written Communication
- Relationship Building
- Problem-Solving
- Problem-solving abilities
- Collections proficiency
- Effective Communication
- Adaptability
- Excellent Communication
- Customer service-focused
- Adaptability and Flexibility
- Active Listening and Learning
- Continuous Improvement
- Cash Handling
- Staff Management
- Teamwork and Collaboration
- Collections Management
- Multitasking
- Oral and Written Comprehension
- Professionalism
- Time Management
- Team Collaboration
Languages
- Spanish
- English
Affiliations
- family day trips
- game nights
- movie nights
- coloring
- office supply collecting
Certification
- customer service award (assistant manager)
- cpr/first aid certified
- food handlers
- communicable disease certified
Languages
English
Native/ Bilingual
Spanish
Limited
References
- Tiffany Turner (650)464-3042
- Angel Galvan (512)831-9474
Timeline
Personal Loan Specialist
OneMain Financial
03.2024 - 04.2024
Lead Preschool Teacher
The Learning Experience
07.2023 - 11.2023
Assistant Guide
Guidepost montessori
08.2022 - 04.2023
Assistant manager
Refuel
04.2018 - 04.2022
Diploma -
Deming High School