Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Laura Ziebell

Superior,United States

Summary

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

28
28
years of professional experience

Work History

Server

Dreamland Supper Club
Superior, WI
05.2024 - Current
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Set up tables in between patrons to reduce wait times.
  • Provided exceptional service to high volume of daily customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked food before serving it to customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Server/Bartender

Eddie's Supper Club
Superior , WI
08.2015 - 07.2024
  • Checked food before serving it to customers.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared checks, itemizing total meal costs and taxes.

Server

Gronks Grill And Bar
Superior, WI
08.2000 - 07.2015
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Delivered food orders promptly and courteously.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server Trainer/Bartender

Applebee's Grill + Bar
Superior, WI
08.2001 - 05.2010
  • Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained goals and expectations required of trainees.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.

Kitchen Manager/Cook

Julie's Family Restaurant
Superior , WI
08.1999 - 06.2003
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained new employees to perform duties.

Cashier/Cook

Kenny Wong's
Superior , WI
02.1998 - 08.1999
  • Processed sales transactions to prevent long customer wait times.
  • Performed other duties as assigned by management.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

McDonald's Restaurant
Superior, WI
02.1997 - 08.1999
  • Offered customers carry-out service at completion of transaction.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Bachelor of Science - Applied Behavioral Science

Ashford University
San Diego, CA
07-2018

Associate of Applied Science - Chemical Dependency Certificate

Fond Du Lac Tribal And Community College
Cloquet, MN
01-2017

Associate of Arts - Massage Therapy

WITC
Superior, WI
07-2010

High School Diploma -

Superior Senior High School
Superior, WI
06-1999

Skills

  • Order delivery practices
  • Hostess support
  • Team member support
  • Daily specials memorization
  • Food inspection
  • Table resetting

Affiliations

Enjoy ice fishing, kayaking and traveling.

Timeline

Server

Dreamland Supper Club
05.2024 - Current

Server/Bartender

Eddie's Supper Club
08.2015 - 07.2024

Server Trainer/Bartender

Applebee's Grill + Bar
08.2001 - 05.2010

Server

Gronks Grill And Bar
08.2000 - 07.2015

Kitchen Manager/Cook

Julie's Family Restaurant
08.1999 - 06.2003

Cashier/Cook

Kenny Wong's
02.1998 - 08.1999

Cashier

McDonald's Restaurant
02.1997 - 08.1999

Bachelor of Science - Applied Behavioral Science

Ashford University

Associate of Applied Science - Chemical Dependency Certificate

Fond Du Lac Tribal And Community College

Associate of Arts - Massage Therapy

WITC

High School Diploma -

Superior Senior High School
Laura Ziebell