Laura Zimmerman
Crestview,FL
Summary
Detail-oriented individual with proven ability to exceed targets and drive success in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Practice Manager
HCA Florida Fort Walton Beach ENT
05.2024 - Current
- Responsible for the organization and implementation of day-to-day operations of the clinic.
- Establishes practice protocols in conjunction with company policies and procedures, maintaining compliance with guidelines relating to HIPAA and general liability.
- Provides leadership with written and oral reports on practice operations
- Prepares monthly financial reports to review with leadership
- Conducts performance evaluations for staff members, providing one-on-one coaching and monthly team building
- Ensures accurate and descriptive information regarding clinic services are provided to the local community
Non-Clinical Supervisor
HCA Florida Fort Walton Beach Urology
07.2023 - 05.2024
- Maintained daily operations of front office staff for 3 outpatient specialty practices
- Facilitated the communication between clinical and office staff regarding daily practice operations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and maintained practice-specific databases for team to access resources needed in day-to-day operations
- Supervised staff performance through one-on-one coaching and monthly team building
- Assisted practice managers with new hire interviewing/selection
- Conducted MOS training to all team members as MOS Preceptor
- Helped meet changing demands by recommending improvements to practice protocols and workflows.
Medical Office Specialist
HCA Florida Fort Walton Beach Women's Health
09.2020 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed daily insurance verification, authorization requests, and estimation of benefits
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Provided individual training to all newly hired staff
- Reconciled daily payments received and prepared deposits .
- Placed new supply orders, managed inventory and restocked clerical spaces.
Administrative Assistant
Absolute Therapy, LLC
01.2019 - 09.2020
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Updated patient information and insurance details for accurate electronic medical records.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Avionic and Survivability Equipment Repairer
US Army
07.2006 - 09.2007
- Conducted detailed troubleshooting to provide accurate repair to high-value equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and tested electronic circuit boards, wiring and components.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Provided detailed documentation of maintenance process on crucial avionics equipment.
- Completed all repair and maintenance activities promptly and to high quality standards.
Education
Certificate - Medical Billing And Coding
Central Texas College
Killeen, TX12-2019
High School Diploma -
Northridge High School
Layton06-2005
Skills
- Medical billing & coding
- Training program implementation
- Policy and procedure development
- Workflow management
- Proficiency in Microsoft Office Applications, Adobe, Kronos, eClinicalWorks, Meditech, PatientKeeper
Timeline
Practice Manager
HCA Florida Fort Walton Beach ENT
05.2024 - Current
Non-Clinical Supervisor
HCA Florida Fort Walton Beach Urology
07.2023 - 05.2024
Medical Office Specialist
HCA Florida Fort Walton Beach Women's Health
09.2020 - 06.2023
Administrative Assistant
Absolute Therapy, LLC
01.2019 - 09.2020
Avionic and Survivability Equipment Repairer
US Army
07.2006 - 09.2007
Certificate - Medical Billing And Coding
Central Texas College
High School Diploma -
Northridge High School
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