Summary
Overview
Work History
Education
Skills
Certification
Food and Safety Certified
Timeline
Generic

Laura Zumbaugh

Orlando

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Hyatt
05.2022 - 04.2025
  • Trained at Starbucks
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cross-trained in all food and beverage departments.
  • Inventory count
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Checked on guests frequently
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled money
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked at a hotel
  • Serve alcohol
  • Accommodated all guests' needs
  • Works well in a bar environment
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, cooler, and complete silverware rollups.

Cashier/Sales Associate

BOXI PARK
10.2021 - 03.2022
  • Working in multiple different fast paced environments with a team.
  • Helping set up and prepare events.
  • Opening and closing alone fast and efficiently.
  • Complete and checking orders for accuracy.
  • Helping customer with recommendations or any questions they may have.
  • Working with POS system.
  • Efficiently Multi tasking.
  • Lifting boxes with weights up to 30 pounds.
  • Making sure customers are always satisfied and having a great experience.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register credit card transactions with excellent accuracy levels.

Server

Outback Steakhouse
07.2021 - 03.2022


  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Cleared tables
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Processed transactions
  • Handled a high volume of customers regularly
  • Checked guests' identification before serving alcoholic beverages.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Cashier/Server

Bento Asian Kitchen + Sushi
02.2021 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Promptly addressed guest complaints
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Check on guest satisfaction with their orders
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Opened and closed restaurant
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Drive Thru

Arby's
03.2020 - 03.2021
  • Checking orders for accuracy making sure things are done as fast as possible.
  • Meeting sale goals and keeping up with promotions.
  • Counting cash before and after shift.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Making all the fried products.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Followed food safety and sanitation guidelines at all times.

Education

Enrolled - General Studies

Valencia College
Narcoossee, FL
04-2027

High School Diploma - Education

Lake Nona High School
Orlando, FL
05.2021

Skills

  • Retail Sales
  • Food Safety
  • Microsoft Office
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Sales techniques
  • Order accuracy
  • Cleaning Experience
  • Hotel experience
  • POS
  • Serving Experience
  • Kitchen Experience
  • Busser
  • Cash Handling
  • Sales
  • Restaurant Experience
  • Excellent oral and written commination skills
  • Merchandising
  • Customer service
  • Host/Hostess
  • Guest services

Certification

  • Food Safety
  • April 2020 to Present
  • Food Safety Certificated

Food and Safety Certified

Completed training on 7/25/2023, Expires on 7/25/2026

Timeline

Server

Hyatt
05.2022 - 04.2025

Cashier/Sales Associate

BOXI PARK
10.2021 - 03.2022

Server

Outback Steakhouse
07.2021 - 03.2022

Cashier/Server

Bento Asian Kitchen + Sushi
02.2021 - 07.2021

Drive Thru

Arby's
03.2020 - 03.2021

Enrolled - General Studies

Valencia College

High School Diploma - Education

Lake Nona High School

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Laura Zumbaugh