Laura Zuniga
Austin,TX
Summary
Administrative Assistant with seven years of client interface experience. Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.
Overview
8
8
years of professional experience
Work History
Administrative Associate
The University Of Texas At Austin
10.2015 - 08.2017
- Greeted students upon entrance and handled cash and credit transactions.
- Received and processed testing applications of examiners.
- Managed high traffic of students and visitors.
- Scheduled testing appointments for UT students, and international students.
- Managed electronic calendars using Outlook.
- Answered and directed phone calls to different departments.
- Prepared documents including correspondence, and emails.
- Processed purchase orders and payment vouchers from different Texas State Agencies.
- Proctor a variety of tests, including but not limited to Certification Exams (CPA), UT Extension Exams, and UTHS exams.
- Returned testing materials to appropriate instructors, agencies, or other colleges as required.
- Built and maintained excellent customer relationships through timely response to inquiries and going above to accommodate different requests.
Patient Access Representative
The University Of Texas At Austin
09.2017 - 08.2020
- Greeted patients upon arrival, signed them in, and obtained insurance information.
- Offered clear explanations to help clients and families understand policies and procedures.
- Answered and directed phone calls.
- Processed payments from patients for co-pays and uninsured visits.
- Assisted patients in ensuring completion of all necessary forms for registration.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Monitored the flow of patients, including placing patients into rooms.
- Maintained confidentiality and compliance standards at all times.
- Performed account reconciliations and resolved variances.
- Facilitated communication between patients and various departments and staff.
- Directed visitors, couriers, clients, etc., to the correct office.
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin
11.2021 - 02.2022
- Interacted and assisted students (remotely) with questions related to the admissions application and enrollment process via email.
- Performed research to collect data.
- Answered large volume of emails daily to resolve student issues.
- Applied administrative knowledge and courtesy to explain procedures and services to applicants.
- Managed electronic record systems (EASI and SLATE) to perform diverse tasks.
- Maintained confidentiality and compliance standards at all times.
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin (COLA)
01.2023 - 04.2023
- Organized/Swept the CBS I and CBS II E-mail boxes (COLA system).
- Processed orders received through Request System, and through the CBS department Box Folders.
- Created tasks in the FLOW system of orders received such as: General Reimbursements, Fees for Professional Services, Travel Reimbursements, etc).
- Sorted out daily vouchers processed by the CBS team uploading them into UT-imaging folders and moving copies to the specific department folder.
- Processed invoices through the UT DocuSign system to facilitate timely payment for Services.
- Distributed travel receipt reminders to different departments.
- Validated Purchase Orders information to generate invoices.
- Verified vouchers in DEFINE when necessary.
Education
Associate's Degree (Completed) - Associates of Arts
Austin Community College
Austin, TXCertificate - Accounting/Bookkeeping Series
Austin Community College
Austin, TX05.2021
Certificate - Administrative Assistant Series
Austin Community College
Austin, TX07.2021
Skills
- Experienced with Microsoft Software (Outlook, Excel, PowerPoint, and Word)
- Confidential information management
- Multitasking abilities
- Administrative Support
- Experienced using DocuSign
- Customer/Student Service oriented
- Courteous with Strong Service Mindset
- Data entry experience
- Scheduling experience
- Ease with Computers and Technology
- Bilingual English-Spanish
- Clerical Support
Languages
Bilingual English-Spanish.
Accomplishments
- Provided back up support to different areas when needed.
- Demonstrated excellent interpersonal skills and the ability to assist customers and answer phones in a professional manner.
- Assisted with the training of new staff members.
- Provided excellent scheduling experience.
- Reviewed and updated client correspondence files and scheduling database.
- Skilled in prioritizing needs within high-stress environments.
Timeline
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin (COLA)
01.2023 - 04.2023
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin
11.2021 - 02.2022
Patient Access Representative
The University Of Texas At Austin
09.2017 - 08.2020
Administrative Associate
The University Of Texas At Austin
10.2015 - 08.2017
Associate's Degree (Completed) - Associates of Arts
Austin Community College
Certificate - Accounting/Bookkeeping Series
Austin Community College
Certificate - Administrative Assistant Series
Austin Community College