Laura Zuniga
Austin,TX
Summary
Administrative Assistant with seven years of client interface experience. Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.
Overview
8
8
years of professional experience
Work History
Administrative Associate
The University Of Texas At Austin
Testing & Evaluation Services Department., TX
10.2015 - 08.2017
- Greeted students upon entrance and handled cash and credit transactions.
- Received and processed testing applications of examiners.
- Managed high traffic of students and visitors.
- Scheduled testing appointments for UT students, and international students.
- Managed electronic calendars using Outlook.
- Answered and directed phone calls to different departments.
- Prepared documents including correspondence, and emails.
- Processed purchase orders and payment vouchers from different Texas State Agencies.
- Proctor a variety of tests, including but not limited to Certification Exams (CPA), UT Extension Exams, and UTHS exams.
- Returned testing materials to appropriate instructors, agencies, or other colleges as required.
- Built and maintained excellent customer relationships through timely response to inquiries and going above to accommodate different requests.
Patient Access Representative
The University Of Texas At Austin
Dell Medical School, TX
09.2017 - 08.2020
- Greeted patients upon arrival, signed them in, and obtained insurance information.
- Offered clear explanations to help clients and families understand policies and procedures.
- Answered and directed phone calls.
- Processed payments from patients for co-pays and uninsured visits.
- Assisted patients in ensuring completion of all necessary forms for registration.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Monitored the flow of patients, including placing patients into rooms.
- Maintained confidentiality and compliance standards at all times.
- Performed account reconciliations and resolved variances.
- Facilitated communication between patients and various departments and staff.
- Directed visitors, couriers, clients, etc., to the correct office.
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin
Office of Admissions, TX
11.2021 - 02.2022
- Interacted and assisted students (remotely) with questions related to the admissions application and enrollment process via email.
- Performed research to collect data.
- Answered large volume of emails daily to resolve student issues.
- Applied administrative knowledge and courtesy to explain procedures and services to applicants.
- Managed electronic record systems (EASI and SLATE) to perform diverse tasks.
- Maintained confidentiality and compliance standards at all times.
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin (COLA)
Austin, TX
01.2023 - 04.2023
- Organized/Swept the CBS I and CBS II E-mail boxes (COLA system).
- Processed orders received through Request System, and through the CBS department Box Folders.
- Created tasks in the FLOW system of orders received such as: General Reimbursements, Fees for Professional Services, Travel Reimbursements, etc).
- Sorted out daily vouchers processed by the CBS team uploading them into UT-imaging folders and moving copies to the specific department folder.
- Processed invoices through the UT DocuSign system to facilitate timely payment for Services.
- Distributed travel receipt reminders to different departments.
- Validated Purchase Orders information to generate invoices.
- Verified vouchers in DEFINE when necessary.
Education
Associate's Degree (Completed) - Associates of Arts
Austin Community College
Austin, TXCertificate - Accounting/Bookkeeping Series
Austin Community College
Austin, TX05.2021
Certificate - Administrative Assistant Series
Austin Community College
Austin, TX07.2021
Skills
- Experienced with Microsoft Software (Outlook, Excel, PowerPoint, and Word)
- Confidential information management
- Multitasking abilities
- Administrative Support
- Experienced using DocuSign
- Customer/Student Service oriented
- Courteous with Strong Service Mindset
- Data entry experience
- Scheduling experience
- Ease with Computers and Technology
- Bilingual English-Spanish
- Clerical Support
Languages
Bilingual English-Spanish.
Accomplishments
- Provided back up support to different areas when needed.
- Demonstrated excellent interpersonal skills and the ability to assist customers and answer phones in a professional manner.
- Assisted with the training of new staff members.
- Provided excellent scheduling experience.
- Reviewed and updated client correspondence files and scheduling database.
- Skilled in prioritizing needs within high-stress environments.
Timeline
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin (COLA)
01.2023 - 04.2023
Temp-Administrative Assistant (Remote Work)
The University Of Texas At Austin
11.2021 - 02.2022
Patient Access Representative
The University Of Texas At Austin
09.2017 - 08.2020
Administrative Associate
The University Of Texas At Austin
10.2015 - 08.2017
Associate's Degree (Completed) - Associates of Arts
Austin Community College
Certificate - Accounting/Bookkeeping Series
Austin Community College
Certificate - Administrative Assistant Series
Austin Community College
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