LAURA RAMOS
Office Receptionist / Clerical/ Customer Srevices
Long Beach,CA
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 8 years of experience managing business reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Well-organized Administrative professional bringing excellent multitasking abilities developed over 8 years of clerical experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Cleaning Supervisor
Bee'z Cleaning Services
Long Beach, CA
12.2020 - 03.2021
- Managed housekeeping staff to specific directions & addresses based on scheduled appointments.
- Maintained adequate supplies of cleaning materials and equipment and placed orders for stock inventory.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Evaluated employee performance and developed improvement plans.
Receptionist Assistant
Aguirre Appliance Repair Center
Buena Park, CA
10.2016 - 12.2020
- Audited sales receipts to ensure that parts delivered matched to purchase orders.
- Recorded financial transactions of parts ordered and method of payment.
- Provided proof of purchase orders to customers upon request.
- Created, maintained, and entered information into database system.
- Scanned and validated documents to computerized logging system.
- Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
- Operated multi-line phone system to answer, screen, forward calls, and take messages.
- Responded to emails, scheduled appointments, gave quotes, and provided status of repairs.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Guest Services Clerk
The Queen Mary
Long Beach, CA
10.2015 - 08.2016
- Exhibited a cheerful and helpful manner while greeting guests and providing them with accurate information pertaining to events.
- Used Point of Sale system to record orders and compute the amount of the bill.
- Collected payment from guests, made change, and issued receipts.
Office Assistant
TNT Repo Agency
South Gate, CA
01.2013 - 09.2015
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
- Managed multi-line telephones to direct calls, take messages, and respond to inquiries.
- Accepted and entered all work orders onto database.
- Assigned all incoming work orders.
- Maintained and updated filing system, and appointment calendar.
- Opened, sorted, and routed incoming mail, and responded to correspondence and emails.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Mentored, trained and supported new staff members in office policies and procedures.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Took initiative to help upper management with Assignments, tasks and updated repo reports.
Education
Hotel Attractions Events Trainee
The Queen Mary
Long Beach, CAHigh School Diploma -
South Gate High School
South Gate, CA 08.2004 - 06.2007
Skills
Customer Scheduling SoftwareType 50 Wpm Data EntryAccount updatingAlpha/numeric filingMail sorting and distributionUse of administrative equipmentBilling; Bookkeeping; AuditingAppointment scheduling; calendaringMulti-line telephone systemScreen and route phone callsSchedule and coordinate meetingsFront desk experiencePayment processing; Cash handlingDetailed and organized
Cleaning and sanitation
Cleaning and sanitation
Budget administration
Performance improvements
Training and mentoring
Maintenance scheduling
Ordering cleaning supplies
Inter-department collaboration
Employee evaluations
Timeline
Cleaning Supervisor
Bee'z Cleaning Services
12.2020 - 03.2021
Receptionist Assistant
Aguirre Appliance Repair Center
10.2016 - 12.2020
Guest Services Clerk
The Queen Mary
10.2015 - 08.2016
Office Assistant
TNT Repo Agency
01.2013 - 09.2015
High School Diploma -
South Gate High School
08.2004 - 06.2007
Hotel Attractions Events Trainee
The Queen Mary