Laura A. Sadowsky
Arvada,CO
Summary
Tenacity, creative problem solving, and “ownership” based approach. Experience with working provisioning and CPE activation systems Combination of technical and project management skills continuously leveraged when assessing change for conflict, coordinating resources, and integrating learning. Specialized knowledge of MS Project, Visio, MS-Office (Excel, Word, power point,) Lead meeting agreed upon scope, cost, schedule and quality measures. Onboarding Supervisor to ensure all new hires succeeded in orientation schedule. Apply PMI methodologies to daily projects. Posses excellent organizational, analytical, and interpersonal skills, ability to adjust and respond in dynamic work environment. Educational Highlights: 10 + years of project management experience Bachelor's Degree Experience using Microsoft suite of tools including MS Project Experience using PPM (Project and Portfolio Management) tool
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Project Manager
Comcast, Century
Arvada, CO
09.2022 - Current
- Service Delivery skill to ensure all new Comcast Managed Router and SD-WAN services are installed
- Customer Support, Telecom, Security, SD-WAN, and SD Router Excel
- Working directly with internal team to drive success on all Managed Router installs
- Managing IP allocations to ensure the customer's are ordering and submitting the correct IP's requests for their customer’s needs
- Able to give customers status of their milestones based on the progression of their project
- Achieved project deadlines by coordinating with contractors to manage performance
- Planned, designed, and scheduled phases for large projects
- Identified plans and resources required to meet project goals and objectives
- Met project deadlines without sacrificing build quality or workplace safety
- Developed and implemented strategic project plans to meet business objectives
- Coordinated material procurement and required services for projects within budget requirements
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Monitored project progress, identified risks and took corrective action as needed
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Maintained open communication by presenting regular updates on project status to customers
Service Deliver Project Manager
Zayo
Denver, CO
07.2020 - 07.2022
- Skills and knowledge acquired in each of Project Management Areas: Project Management, Change Management, Release Management, Configuration Management, Quality Assurance and Testing, Requirements Gathering, Systems Analysis and Design
- Anticipate and build contingency plans
- Work directly with OSP (outside plant) to gather permits, provide timelines and construction obstacles to Zayo Customers
- Excellent presentation skills and strong soft skills
- Relationship management, client facing, negotiation, team-building, and problem-solving; with experience in presentation to senior levels of the organization
- Determine and document the new projects kick off process with customers, while tracking adherence
- Communicating to Final Engineers, Outside Plant, Inside Plant and Leadership Team
- Process orders through the Lumen Systems, SWIFT, OMC, Flightdeck and Keystone
- Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs
- Skills and knowledge acquired in each of the following areas: Project Management, Change Management, Release Management, Configuration Management, Quality Assurance and Testing, Requirements Gathering, Systems Analysis and Design
- Determine and document the new projects kick off process with customers, while tracking adherence
- Met with customers to discuss service needs and develop effective and practical solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and offer available solutions
- Resolved customer complaints in professional and timely manner
- Monitored inventory levels and placed orders to replenish stock
- Analyzed service reports to identify areas of improvement
- Monitored service staff performance and provided feedback for improvement
- Coordinated with other departments to maintain streamlined and productive workflow
- Analyzed project performance data to identify areas of improvement
- Maintained open communication by presenting regular updates on project status to customers
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
Project Manager / Project Analyst IAE
Charter
Greenwood Village, CO
12.2017 - 06.2020
- Manage Jira tickets (track outside plant projects) to monitor progression of product evaluations
- Test Plans, Document Standards, Approvals, Evaluations on Hold, Project Not Approved Closed, and Completed
- Work with Project Managers to drive to project scope and deliverables
- Developed and implemented Outside Plant workflow for Product Evaluations, Documents and Loaned Equipment
- Created Outside Plant dashboard to ensure leadership team can track approved orders that have not completed
- Track all completed orders
- Process Charter Request for Change for Splitter Sizing for Design
- Process AE (Advance Engineering) Intake request for Outside Plant, monitor Impact of RF High Split Modems on Legacy CPE
- Lead and manage bi-weekly meetings for Outside Plant to go over metrics and update status on all projects.
- Communicating to Principle Engineers and Leadership Team
- Establishing project expectations and re-baseline a timeline if needed
- Managing diverse teams
- Control all requests and prints for our Stratasys F123 Series Printer
- Ensure that all support material is cleared prints using the wash station.
Off Net Service Coordinator
Cogent
Denver, CO
11.2016 - 10.2017
- Managed large, strategic accounts within provisioning operations and service delivery
- Worked directly with project teams, stakeholders and customer to provide status update on the progression of all provision -able orders
- Monitored new installs from order entry to test and turn-up to mitigate any escalations that needed to be resolved on missed milestones and or critical dates
- Point to Point, NNI’s, Optical and Electrical installs
- Working with customers in the US, Canada and Mexico to project manage Ethernet Services.
- Managed efficient teams of up to 10 employees
AT&T Lead Provisioning Design Engineer
AT&T
Denver, CO
07.2012 - 11.2016
- Proficient in all aspects of telecommunications provisioning with direct experience in Ethernet, VPN/LAN services
- Worked in Ethernet Center of Excellence provisioning orders for data, voice, and converged services
- Responsibilities include project management, coordination from sales to install, track and managed all orders from beginning to the end of cycle to ensure accuracy and completion
- Liaison between in house AT&T divisions and outside vendors such as Verizon, Century Link, etc
- Maintained accurate logs for reporting and progressed orders within specified intervals.
Manager of Technical Support
Comcast
Denver , CO
08.2004 - 04.2012
- Managed 26 direct reports
- Responsible for verifying attendance, performance, and development
- Network Operation Tech Internet and Comcast Digital Voice
- Team lead for CDV and High speed Internet repair
- Excelled in performance and selected by leadership to coach and mentor new hires with High Speed Internet/CDV/Video Training
- Responsible for modem and CPE diagnostics and fix hardware/software issue if necessary
- Proficient in E911 functions and provided E911 education to customers
- Investigated and drove to resolution, residential telephony provisioning, billing and feature issues for Comcast Digital Voice (CDV).
- Used ticketing systems to manage and process support actions and requests
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Managed high levels of call flow and responded to technical support needs
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Translated complex technical issues into digestible language for non-technical users
- Documented support interactions for future reference
- Researched product and issue resolution tactics to address customer concerns
- Configured hardware and granted system permissions to new employees
- Promoted efficiency among departments with prompt resolution of system issues
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Identified potential sales and cross-selling opportunities and informed supervisor
- Responded promptly to incoming sales leads and requests for technical support
- Monitored systems in operation and quickly troubleshot errors
- Managed high levels of call flow and responded to all technical support needs
Voice Operations Supervisor
Comcast
Denver, CO
08.2004 - 07.2012
- Manage and ensure successfully onboarding of 100 Plus Technical Support Staff
- Executed orientation sessions and activities, led newcomer events, directed online learning programs and ensured new hire paperwork completion
- Collaborate and work with internal and external IT operations groups to obtain assets.
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Managed internal operational standards and productivity targets
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Education
Bachelor Degree -
University of Massachusetts
Dartmouth, North Dartmouth, MA 09.1994 - 05.1997
MA - Associate Degree
Bristol Community College
Fall River, MASkills
Strategic planning
Policies and procedures
Staff Management
Specialized knowledge of MS Project, Visio, MS-Office (Excel, Word, power point,)
Creative problem solving
Lean manufacturing and design
Advanced problem solving
Project planning and development
Business process re-engineering
Microsoft Active Directory
Procedure development
New product introductions strategies
Certification
CPM - Certified Professional Manager
Timeline
Project Manager
Comcast, Century
09.2022 - Current
Service Deliver Project Manager
Zayo
07.2020 - 07.2022
Project Manager / Project Analyst IAE
Charter
12.2017 - 06.2020
Off Net Service Coordinator
Cogent
11.2016 - 10.2017
AT&T Lead Provisioning Design Engineer
AT&T
07.2012 - 11.2016
Manager of Technical Support
Comcast
08.2004 - 04.2012
Voice Operations Supervisor
Comcast
08.2004 - 07.2012
Bachelor Degree -
University of Massachusetts
09.1994 - 05.1997
MA - Associate Degree
Bristol Community College