Laura A Torres
Lynwood,CA
Summary
Astute Billing Coordinator specializing in managing practice billing, working with insurance companies and building rapport with patients to maximize satisfaction. Proficient at following up on issues and completing due diligence research. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
17
17
years of professional experience
Work History
Billing Coofrdinator
Executive Mental Health
09.2021 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Performed targeted collections on past due accounts aged over 30 days.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Handled account payments and provided information regarding outstanding balances.
- Organized accounts for financial audits and supported audit process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered details into accounts and tracked payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
Schedule Coordinator
Pacific Health Works
09.2019 - 01.2020
- Responsible for administrative functions such as: creating student loan file, gathering data, & record keeping//email correspondence/contacting providers
- Data entry, create & maintain spreadsheet, update & report daily reports to managers, supervisors & team coaches with daily schedule and Providers status/responsible for daily department reports/responsible for PII information at all times
- Responsible for out/incoming department mail, update data base, responsible for creating file for claim examiners to process defaulted claims
- Costumer focus and adaptability to different personality, and mitigate costumer complaints
- Organized Providers contact information and streamlined operations to improve efficiency
- Completed and filed financial documentation for accounting purposes
- Managed master calendar and scheduled appointments for 30 providers based on optimal patient loads and clinician availability
- Supported providers in outpatient medical office through coordinating all administrative operations
- Received, recorded and addressed incoming and outgoing communication via telephone and email and text
Loan Processor/Senior Costumer Care Specialist
Entech
01.2018 - 08.2019
- Student loan processor
- Responds to telephone inquiries and complaints standard procedures
- Provides financial guidance and provides service available
- Prepare standard reports to track workload, response time and quality input
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
- Follow up via email, fax services Q&A
- Refinancing student loan(s)
- Reduced loan approval lags by ensuring adherence to all conditions
- Identified and quickly resolved complex customer and loan problems with potential to negatively impacting operations management and business direction
- Checked titles, insurance coverage and appraisals for properties
- Supported loan officers and processors to help with timely completion of loan application
- Handled any conditions sent from underwriting departments
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
Student Loan Processor
Conduent
04.2007 - 12.2018
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Developed, updated and maintained database of existing and potential customers in Appworks.
Education
Some College (No Degree) - Sociology
El Camino College
Torrance, Ca undefined
Santa Monica College
Santa Monica, Ca2004
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John C
Los Angeles, Ca2001
Skills
- Data base
- Detail oriented
- Financial
- Focus
- Excel
- Microsoft word
- Problem solver
- Type 65 wpm
- Customer or student assistance
- Troubleshooting
- Verbal and Written Communication
- Billing Data Verification
- 10-Key Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Billing Coofrdinator
Executive Mental Health
09.2021 - Current
Schedule Coordinator
Pacific Health Works
09.2019 - 01.2020
Loan Processor/Senior Costumer Care Specialist
Entech
01.2018 - 08.2019
Student Loan Processor
Conduent
04.2007 - 12.2018
Some College (No Degree) - Sociology
El Camino College
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Santa Monica College
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John C