Laura Andrea Catano

Experienced Hostess with expertise in using OpenTable to manage seating, reservations, and guest preferences efficiently. Skilled at multitasking, problem-solving, and staying calm in fast-paced environments. A strong communicator and planner, committed to continuous learning and professional development, eager to contribute to a dynamic team and ensure exceptional guest satisfaction.

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• High volume parties
• Handing private events & big parties
• Maintaining cleanliness and organization
• Greeting guest
• Customer questions about hours, seating, and event space information were answered.
• Managed phone reservations for guests, providing exceptional customer service by efficiently gathering reservation details.

• Front Desk professional including handling reservations, emails, phone calls, and paperwork.
• Maintains excellent communication with guests throughout.
• Skilled at providing exceptional customer service, ensuring a smooth check-in/check-out process.
• resolving guest inquiries efficiently.
• Strong problem-solving abilities to contribute to a dynamic hotel team.