Laura Angela Correa
Brea,United States
Summary
At Menards Inc., a proven Hardware Department Manager excelled in optimizing inventory and boosting sales through exceptional customer service. Leveraged team leadership and retail inventory management skills to surpass goals, achieving top 5 status in the Midwest. Cultivated vendor relationships and fostered a collaborative team environment, significantly enhancing customer satisfaction and operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Hardware Department Manager
Menards Inc. - Home Improvement
01.2018 - 03.2024
- Top 5 Garden Center out of 324 store in midwest for 4years straight
- Optimized inventory management by implementing efficient tracking and ordering systems.
- Increased department sales by providing exceptional customer service and product knowledge.
- Developed strong relationships with vendors, negotiating favorable terms for product purchasing.
- Improved team performance through regular coaching, training sessions, and performance reviews.
- Managed store layout to enhance the shopping experience, increasing customer satisfaction levels.
- Collaborated with other department managers to achieve overall store goals and objectives.
- Reduced employee turnover rate by fostering a positive work environment and offering competitive benefits packages.
- Boosted employee productivity by setting clear expectations and offering ongoing support during challenging tasks or projects.
- Conducted market research to stay informed about industry trends and competitor offerings.
- Proactively addressed customer complaints, resolving issues efficiently to maintain high levels of satisfaction.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Orange High School
Orange, CA06.1993
Skills
- Cross-selling abilities
- Team Leadership
- Customer Service
- Schedule Preparation
- Employee Training
- Retail Inventory Management
- Store Merchandising
- Customer Service Management
- Team Development
- Employee Terminations
- Goals and performance
- Friendly and Positive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hardware Department Manager
Menards Inc. - Home Improvement
01.2018 - 03.2024
High School Diploma -
Orange High School
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