Laura Ann Beltran
Conroe
Summary
Dynamic Medical Assistant with extensive experience at Right At Home Health Care, excelling in patient education and vital signs measurement. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Adept at maintaining infection control and managing medical office operations, ensuring optimal care and support for patients.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Right At Home Health Care
Spring
01.2020 - Current
- Supported administrative staff by processing payments.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Restaurant Hostess
The Cheesecake Factory
Lake Grove
03.2015 - 05.2016
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Received and recorded patrons' dining reservations.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Took reservations from patrons by phone or online.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier and Costumer Service
Shoprite Store
Hauppauge
06.2013 - 09.2015
- Welcomed customers, offering assistance to help find store items.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customers' questions and provided information on store procedures or policies.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
Education
Associate of Applied Science - Medical Assistant Graduate
Branford Hall Career Institute
Bohemia, NY06-2017
Skills
- Vital signs measurement
- Patient education
- Medical terminology
- Customer service
- Infection control
- Medical billing
- Medical office management
- Medical equipment operation
- Blood and tissue collection
- Team collaboration
- Customer relationship management
- Conflict resolution
Certification
- Training For Bloodborne Pathogens Safety 2017 - Present
- American Heart Association 2017 - Present
- Hippa Rights Certificate 2016 - Present
- National Healthcareer Association Present
Timeline
Medical Assistant
Right At Home Health Care
01.2020 - Current
Restaurant Hostess
The Cheesecake Factory
03.2015 - 05.2016
Cashier and Costumer Service
Shoprite Store
06.2013 - 09.2015
Associate of Applied Science - Medical Assistant Graduate
Branford Hall Career Institute
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