Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Anne Foster

Los Angeles,USA

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Phoenix House of CA
01.2024 - Current
  • Spearhead HR strategy and operations for a 4-person team in a behavioral health and addiction treatment non-profit; focused on improving the employee experience throughout the lifecycle
  • Led strategic HR team restructure to streamline hiring, credentialing, and UKG HRIS onboarding, improving team responsiveness and process ease
  • Point of contact for HR team implementation and testing of attendance and FMLA Leave Administration in UKG
  • Oversaw employee relations, including 25+ internal investigations, across 10 locations. Coached HR team and management regarding Federal and CA legal compliance and adherence to OSHA standards and company policy
  • Authored and launched Employee Handbook, consolidating disparate policies into an accessible resource
  • Wrote and obtained board approval for the company's first Artificial Intelligence (AI) and Large Language Model (LLM) policy, addressing privacy, security, ethical use concerns, and establishing clear guidelines for compliant use
  • Decentralized new hire onboarding to a specialty-based model, improving effectiveness and enabling direct collaboration between hiring managers and dedicated HR partners
  • Updated supervisor training presentation based on feedback from current employees; focused on leadership development and creation of a career ladder to show career pathing options

Human Resources Business Partner

Miso Robotics
01.2023 - 01.2024
  • Partnered with the VP of HR in a pre-revenue AI/robotics start-up to spearhead HR strategy, talent management, business development, legal compliance, and talent acquisition
  • Managed recruiting, including creation of job descriptions, for 14+ concurrent open requisitions in a highly competitive engineering market; increasing candidate acquisition by 8%
  • Advised leadership on strategies to improve employee morale, including the reimplementation of hybrid work options, which yielded a 19% increase in satisfaction based on anonymous employee survey data
  • Developed SOPs for Hiring, Recruiting, and Performance Reviews as part of a broader talent management process; revised employee handbook for 2024 CA legal compliance
  • Modernized company mission statements and values to reflect Miso’s engaging and inclusive culture showcasing the company commitment to diversity, equity, and inclusion
  • Implemented new TriNet ATS system, designing workflows and company ATS system
  • Designed and launched internship program via Handshake; partnered with local and national universities
  • Oversaw H1-B Visa sponsorship efforts, ensuring full USCIS compliance
  • Negotiated a 10% fee reduction with an offshore provider, optimizing talent acquisition costs for specialized roles
  • Completed compensation analysis for all employees, inclusive of total compensation and equity using Pave and Bureau of Labor Statistics wage data
  • Supported employees through change management post restructuring with empathy, active listening, and clear communication, maintaining morale and productivity

Regional HR Manager

Prosegur Security USA
01.2022 - 01.2023
  • Delivered comprehensive HR leadership, strategy, and policy guidance to HR Business Partners, SVPs, general managers, executives, and a diverse and inclusive workforce of 1500+ hourly employees across six states (CA, TX, NY, TN, OH, IL)
  • Oversaw complex labor relations and grievance processes within a multi-site SEIU/32BJ union environment, achieving a 95% pre-arbitration resolution rate through strategic partnership building and trust development with company and union leadership, minimizing legal costs and disruptions
  • Negotiated and closed EEOC, DOL, CA DIR, FLSA, and State Wage and Hour claims, securing settlements 30-40% lower than initial demand
  • Collaborated with company and union leadership by ensuring a consistent and legally compliant performance management process; balancing the company employee handbook and collective bargaining agreement
  • Implemented solutions to employee relations issues, leading to swifter, more accurate investigations and mitigated company exposure
  • Created and implemented exit interview process for the Region; in charge of successful initiatives to increase exit interview response rate providing insights into employee morale and turnover trends
  • Reduced non-billable overtime to under the 6% company goal by optimizing staffing using DOMO analytics, KPIs, and internal people analytics
  • Proficient in ADP, WinTeam, Google Suite, and Microsoft Office application programs
  • Served as primary HR contact for COVID 19 including protocols, FMLA, WARN Notices, and employee recall logistics
  • Managed HR transition to decentralized corporate model; led change management during a corporate merger

Human Resources Manager

Prosegur Security USA
01.2021 - 01.2022
  • Delivered comprehensive HR leadership, strategy, and policy guidance to HR Business Partners, SVPs, general managers, executives, and a diverse and inclusive workforce of 1500+ hourly employees across six states (CA, TX, NY, TN, OH, IL)
  • Oversaw complex labor relations and grievance processes within a multi-site SEIU/32BJ union environment, achieving a 95% pre-arbitration resolution rate through strategic partnership building and trust development with company and union leadership, minimizing legal costs and disruptions
  • Negotiated and closed EEOC, DOL, CA DIR, FLSA, and State Wage and Hour claims, securing settlements 30-40% lower than initial demand
  • Collaborated with company and union leadership by ensuring a consistent and legally compliant performance management process; balancing the company employee handbook and collective bargaining agreement
  • Implemented solutions to employee relations issues, leading to swifter, more accurate investigations and mitigated company exposure
  • Created and implemented exit interview process for the Region; in charge of successful initiatives to increase exit interview response rate providing insights into employee morale and turnover trends
  • Reduced non-billable overtime to under the 6% company goal by optimizing staffing using DOMO analytics, KPIs, and internal people analytics
  • Proficient in ADP, WinTeam, Google Suite, and Microsoft Office application programs
  • Served as primary HR contact for COVID 19 including protocols, FMLA, WARN Notices, and employee recall logistics
  • Managed HR transition to decentralized corporate model; led change management during a corporate merger

Human Resources Generalist

Prosegur Security USA
01.2018 - 01.2021
  • Delivered comprehensive HR leadership, strategy, and policy guidance to HR Business Partners, SVPs, general managers, executives, and a diverse and inclusive workforce of 1500+ hourly employees across six states (CA, TX, NY, TN, OH, IL)
  • Oversaw complex labor relations and grievance processes within a multi-site SEIU/32BJ union environment, achieving a 95% pre-arbitration resolution rate through strategic partnership building and trust development with company and union leadership, minimizing legal costs and disruptions
  • Negotiated and closed EEOC, DOL, CA DIR, FLSA, and State Wage and Hour claims, securing settlements 30-40% lower than initial demand
  • Collaborated with company and union leadership by ensuring a consistent and legally compliant performance management process; balancing the company employee handbook and collective bargaining agreement
  • Implemented solutions to employee relations issues, leading to swifter, more accurate investigations and mitigated company exposure
  • Created and implemented exit interview process for the Region; in charge of successful initiatives to increase exit interview response rate providing insights into employee morale and turnover trends
  • Reduced non-billable overtime to under the 6% company goal by optimizing staffing using DOMO analytics, KPIs, and internal people analytics
  • Proficient in ADP, WinTeam, Google Suite, and Microsoft Office application programs
  • Served as primary HR contact for COVID 19 including protocols, FMLA, WARN Notices, and employee recall logistics
  • Managed HR transition to decentralized corporate model; led change management during a corporate merger

Human Resources and Compliance Specialist

Quik Travel Staffing
01.2012 - 01.2018
  • Multi-state HR guidance to President, VP, internal employees, and clients in CA, TX, CO, NM, NY, NE, AZ, MI, IN regarding federal and state employment laws
  • Managed all medical and non-medical compliance for traveling nurses including handling sensitive and confidential medical and background information
  • Implemented StafferLink to automate legally compliant document retention and management processes
  • Responsible for legal compliance to CA law handling traveler terminations and reassignments
  • Successfully prepared 3 100% perfect scored Joint Commission in-person audits

Education

Bachelor of Arts - English

University of California, Santa Barbara
Santa Barbara, CA

Skills

  • Talent Acquisition
  • Talent and Performance Management
  • Employee Development
  • HR Strategy
  • Organizational Policy Development
  • HRIS Implementation
  • Employee & Labor Relations
  • Conflict Resolution
  • Investigations Compliance
  • Risk Management
  • People Management
  • Change Management
  • DEI
  • Succession Planning

Certification

  • Member - Professional In Human Resources Association - PIHRA - Santa Clarita/Pasadena Chapter
  • Navigating Labor Relations - Online (2019) - eCornell - Cornell University ILR School
  • Graduate Human Resource Management Certificate- Online UoPX - University of Phoenix

Timeline

Human Resources Manager

Phoenix House of CA
01.2024 - Current

Human Resources Business Partner

Miso Robotics
01.2023 - 01.2024

Regional HR Manager

Prosegur Security USA
01.2022 - 01.2023

Human Resources Manager

Prosegur Security USA
01.2021 - 01.2022

Human Resources Generalist

Prosegur Security USA
01.2018 - 01.2021

Human Resources and Compliance Specialist

Quik Travel Staffing
01.2012 - 01.2018

Bachelor of Arts - English

University of California, Santa Barbara

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Laura Anne Foster