Laura Azeneth Gonzalez
Laredo,TX
Summary
Organized Logistics Manager/Specialist experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Avid desire to find effective solutions to performance issues and high freight costs. Experienced in mentoring employees and enforcing safety procedures. Offers successful career history spanning more than 15 years in international and domestic trnsportation.
Overview
11
11
years of professional experience
Work History
Logistics Manager
Little John's Transportation (LANDSTAR)
Laredo, TX
03.2023 - 12.2023
- Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Coordinated with freight forwarders to expedite international shipments.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Worked collaboratively with customers and staff at various levels.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Reconciled shipment data between multiple systems to maintain alignment.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
- Implemented cost-saving measures such as route optimization for shipments.
- Consistently met company and department objectives within budget and time constraints.
- Identified opportunities to reduce cost and improve productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Maintained high standards of internal and external customer service.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
Terminal Manager
Forward Air
Laredo, TX
09.2012 - 03.2023
- Created and enforced policies and procedures for entire logistics team.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Developed marketing plans designed to increase traffic at the terminal facility.
- Developed safety protocols to ensure compliance with OSHA regulations and company policies.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Implemented and planned warehouse safety and security programs and activities.
- Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Supervised worker efficiency and rectified issues with performance.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Directed and coordinated activities of transport personnel responsible for loading, transporting and offloading of product.
- Negotiated contracts with vendors for supplies needed at the terminal.
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Implemented strategies to optimize efficiency across all departments while minimizing costs.
- Collaborated with accounting, maintenance and engineering support teams to promote corporate initiatives.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Participated in meetings with port authorities regarding upcoming projects or initiatives affecting the terminal operations.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Developed strategies to maximize production and reduce costs.
- Facilitated dispatch support to manage emergencies while supporting operational efficiency.
- Analyzed data related to customer trends and employee productivity in order to identify areas for improvement.
- Reviewed invoices from vendors to ensure accuracy before payment was made.
- Ensured compliance with local, state, federal, and international laws governing ground transportation.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Identified opportunities to reduce cost and improve productivity.
- Scheduled employees, deliveries and special needs for Forward Air warehouse.
- Managed inventories to avoid stock-outs and demurrage.
- Dispatched drivers and tracked on-time deliveries.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Maintained accurate records of all incoming and outgoing shipments for proper documentation.
- Conducted research into new products or services that could benefit the terminal operations.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Consistently met company and department objectives within budget and time constraints.
- Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.
- Established transportation cost standards and economical shipping practices.
- Prepared inventory for shipment by attaching tags and labels.
- Directed day-to-day warehouse activities and set long-term goals.
- Hired and trained new employees on warehouse safety and company policies.
- Supervised, hired, trained, evaluated and motivated team of dispatchers and managed day-to-day activities of department.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Leveraged EXCEL skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
Education
High School Diploma -
United High School
Laredo, TX05-1997
International Business
Laredo Community College
Laredo, TXInternational Business
Texas A&M International University
Laredo, TXSkills
- OSHA Regulations
- Regulatory Compliance
- Safe Transportation
- Load Planning
- MS Office Suite
- Staff Supervision
- Safety
- Policy Enforcement
- Warehouse Safety
- Financial Oversight
- Schedule Management
- Sales Tracking
- Administrative Management
- Inventory Management
- Customer Service Management
- Department Oversight
- Cost Control
- Data Analysis
- Business Forecasting
- Quality Assurance
- Revenue Generation
- Data Management
- Employee Development
- Performance Improvement
- KPI Tracking
- Human Resources
- Budgeting and Cost Control
- Policy/Program Development
- Cost Reduction
- Program Optimization
- Sales Promotion
- Performance Evaluations
- Strategic Planning
- Customer Service
- Cross-Functional Team Management
- Employee Relations
- Financial Planning
- Sound Judgment
- Desktops, Laptops, and Mobile Devices
- Customer Relations
- Staff Scheduling
- Performance Improvements
- Financial Management
- Management Team Building
- Policy Development and Enforcement
- Business Management
- Supplier Monitoring
- Scheduling
- Cost Analysis and Savings
- Purchasing and Planning
- P&L Management
- Employee Scheduling
- Price Structuring
- Staff Management
- Payroll Administration and Timekeeping
- Direct Sales
- Sales Coaching
- Inventory Tracking and Management
- Business Growth Initiatives
- Team Leadership
- P&L Administration
- Operations Management
- Performance Evaluation and Monitoring
- Multimillion-Dollar P&L Management
- Inventory Control
- Budget Development
- Logistics
- Records Organization and Management
- Calendar Management
- Skilled in EXCEL, WORD, OFFICE
- Fleet Dispatch
- Carrier Negotiations
- Mentoring and Training
- Warehouse Operations
- Documentation
- Operational Management
- Continuous Improvement
- Safety Standards
- Domestic Freight Management
- Work Delegation
- Logistics Oversight
- Budget Planning
- Import and Export Operations
- International Freight Management
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Logistics Manager
Little John's Transportation (LANDSTAR)
03.2023 - 12.2023
Terminal Manager
Forward Air
09.2012 - 03.2023
High School Diploma -
United High School
International Business
Laredo Community College
International Business
Texas A&M International University
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