Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

LAURA B DOMINICI

Hobart,Indiana

Summary

Owner, Photographer, Organizer, Administrative Office Assistant, Office Manager, Planner, who continually maintains a positive attitude while interacting with demanding clients, and serve as the primary point of contact for in-house employees and management. My objective is to obtain a position where I can utilize and implement my interpersonal skills and contribute to the overall success of the company by working together as a team collaboratively, professionally and positively.

Overview

23
23
years of professional experience

Work History

Sales Executive

Jaguar Land Rover South Shore/ Serra Automotive Group
04.2021 - Current
  • 2024 JTE Excellence award winner for top 8 in Sales in North America for Jaguar USA
  • 2023 Salesperson of the year award
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Identified new market opportunities through diligent research and networking.
  • Enhanced brand visibility with social media marketing to develop impactful campaigns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built a diverse and consistent sales portfolio.
  • Sold/leased and delivered an average of 15 units per month. (Luxury Brand)
  • Approached, greeted and offered assistance and/or direction to any customer who entered the dealership showroom, sales lot, and service drive
  • Explained fully product performance, application, and benefits to prospects
  • Described all optional equipment available for customer purchase
  • Offered test drives to all prospects & followed dealership procedure
  • Utilized dealership sales control and follow-up system
  • Exhibited high level of commitment to customer satisfaction
  • Memorized applicable federal, state, and local laws which govern retail automobile sales
  • Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals
  • Attended product and sales training courses as requested by sales managers and for self development
  • Studied new products, features, accessories, etc. & conveyed their benefits to customers
  • Memorized and understood equity and values, and explained depreciation to the customer
  • Ensured that the sales manager had an opportunity to meet each customer
  • Turned ALL closed deals to finance & insurance manager w/properly completed paperwork
  • Wrote complete sales orders and processed paperwork in accordance to established dealership policies
  • Prepared sold vehicles for customer delivery prior to customers arrival if it was not a spot
  • Delivered vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
  • Introduced customers to service department personnel to emphasize the quality & efficiency of service repairs & maintenance in dealership's service department
  • Followed up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customers expectations were met
  • Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction
  • Reviewed and analyzed actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Client Advisor

BMW Of Schererville/Serra Automotive Group
12.2019 - 03.2021
  • Sold/leased and delivered an average of 10 units per month. (Luxury Brand)
  • Approached, greeted and offered assistance and/or direction to any customer who entered the dealership showroom, sales lot, and service drive
  • Explained fully product performance, application, and benefits to prospects
  • Described all optional equipment available for customer purchase
  • Offered test drives to all prospects & followed dealership procedure
  • Utilized dealership sales control and follow-up system
  • Exhibited high level of commitment to customer satisfaction
  • Memorized applicable federal, state, and local laws which govern retail automobile sales
  • Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals
  • Attended product and sales training courses as requested by sales managers
  • Studied new products, features, accessories, etc. & conveyed their benefits to customers
  • Memorized and understood equity and values, and explained depreciation to the customer
  • Ensured that the sales manager had an opportunity to meet each customer
  • Turned ALL closed deals to finance & insurance manager w/properly completed paperwork
  • Wrote complete sales orders and processed paperwork in accordance to established dealership policies
  • Prepared sold vehicles for customer delivery prior to customers arrival if it was not a spot
  • Delivered vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
  • Introduced customers to service department personnel to emphasize the quality & efficiency of service repairs & maintenance in dealership's service department
  • Followed up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customers expectations were met
  • Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction
  • Reviewed and analyzed actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Certified Product Specialist

Mercedes-Benz of Orland Park
12.2018 - 12.2019
  • Satisfied the transportation needs of vehicle purchasers.
  • Sold/leased and delivered a 10-14 units per month. (Luxury Brand)
  • Approached, greeted and offered assistance and/or direction to any customer who entered the dealership showroom or sales lot.
  • Explained fully product performance, application, and benefits to prospects
  • Described all optional equipment available for customer purchase
  • Offered test drives to all prospects & followed dealership procedure
  • Utilized dealership sales control and follow-up system
  • Exhibited high level of commitment to customer satisfaction
  • Memorized applicable federal, state, and local laws which govern retail automobile sales
  • Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals
  • Attended product and sales training courses as requested by sales managers
  • Studied new products, features, accessories, etc. & conveyed their benefits to customers
  • Memorized and understood equity and values, and explained depreciation to the customer
  • Ensured that the sales manager had an opportunity to meet each customer
  • Turned ALL closed deals to finance & insurance manager w/properly completed paperwork
  • Wrote complete sales orders and processed paperwork in accordance to established dealership policies
  • Prepared sold vehicles for customer delivery prior to customers arrival if it was not a spot
  • Delivered vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
  • Introduced customers to service department personnel to emphasize the quality & efficiency of service repairs & maintenance in dealership's service department
  • Followed up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customers expectations were met
  • Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction
  • Reviewed and analyzed actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Sales Internet Manager

Mercedes-Benz of Orland Park
09.2017 - 12.2018
  • Maintained and organized a customer database of over 60,000 clients
  • Increased Sales Appointments show ratio and sold by 45 percent from the previous year by developing 120 day process, templates, automated emails
  • Train and hire new BDC representatives
  • Created phone scripts that engaged correspondence and effective contact with leads by phone
  • Implemented unsold follow up process for sales floor using a 15 min post visit phone call by BDC department
  • Instrumental in researching new CRM software and influenced the decision to change over to a more updated version to help the follow up process and achieve quicker response times
  • Datamined CRM to implement calls on maturing leases
  • Created a price grid with GM and Pre-Owned Managers for ePricing
  • Screened and ran credit applications
  • Worked/Sold out of state and used car leads
  • Worked with Marketing Team and Mercedes-Benz Corporate regarding analytics for service, sales, and parts department
  • Key player for major marketing decisions: ie email campaign results for social media, and sales.
  • Collect/Analyzed Sales Matrix, Floor Log Reports, Sales Logs, Commission Reports
  • Maintained a close working relationship with 3rd Party Vendors such as AutoTrader, Cargurus, TrueCar
  • Trained/Motivated BDC Representatives with fun competitive games to increase outbound calls and appointment setting
  • Liaison between Client, Sales and BDC Reps for a smooth sales transition upon arrival for appointments
  • Oversaw Outbound/Inbound Calls for quality follow-up
  • T/O Phone Calls when BDC representatives were stuck after using all appropriate rebuttals available
  • Met with GM/Sales and Pre-Owned Sales Managers Daily for updates on appointment goals.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Reinvented how team interacts with prospective clients by developing innovative and creative ways to set appointments and overcome objections.

BDC Coordinator

Audi Orland Park
08.2016 - 09.2017
  • Managed and recorded all leads from outbound telephone marketing.
  • Set up new accounts, screened customer credit applications, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes/sales-related inquiries.
  • Maintained/Updated Social Media Marketing via Instagram and Facebook.
  • Emphasized product features based on analysis of customers needs.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Recorded prospect contact information, conversations, notes in Vinsolutions, CRM software.
  • Maintained friendly and professional customer interactions at all times.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Mastery of Customer Retention Management systems and databases.
  • Marked and effectively managed constant flow of customer calls with up to 120 calls inbound/outbound.
  • Help prospective clients navigate website and answered questions via online chat.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.

Cashier/Receptionist

Audi Orland Park
12.2015 - 08.2016
  • Answered and quickly redirected up to 500 inbound and outbound calls per 8 hour shift.
  • Planned and coordinated logistics and materials for meetings/staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Reconciled Monthly Gas Logs and Daily Deposits for Dealership Controller.
  • Ensured Proper Entry and Closing of Service Repair Orders and Parts Invoices.
  • Collect Payment for Services Rendered and Parts Invoices.
  • Scan and File Important Dealership Documents.
  • Train New Employees.

Docket Clerk/Office Manager

Bevilaqua, Rzepczynski, Vivar P.C. 33 N Dearborn
09.2002 - 08.2009
  • File pleadings and motions with the Clerk of The Illinois Circuit Court of Cook County, The Illinois Court of Appeals, The Illinois Supreme Court and Federal Courts.
  • Add new material and retrieve information from file records and create new records as necessary.
  • Track materials removed from files in order to ensure that borrowed files are returned.
  • Perform general office duties such as typing, data entry, operate office machines, sorting mail, made cash deposits.
  • Screen applicant resumes and schedule phone and in-person interviews.
  • Order and distribute office supplies while adhering to a fixed office budget.
  • Coordinate domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Greet clients, vendors, VIPs.
  • Trained New Employees.

Education

High School Diploma - undefined

Holmes Braddock High School, SW 147th Ave
Miami, FL
1995

Skills

  • Self Starter
  • Staff training/development
  • Customer service-oriented
  • Deadline-oriented
  • Bi Lingual
  • Exceptional interpersonal communication
  • Team Leader
  • Organized
  • Type 65 WPM
  • Proficient in Excel, Word, PowerPoint, Outlook, GMAIL, Dominion Autobase-VIN Solutions- Dominion Vision CRM Software, Mastermind
  • Positive, Motivated Team Player
  • Productive, Confident, High Energy

References

Jaguar Land Rover South Shore

Do not call, still currently employed

BMW of Schererville

Do not call (Affiliated Dealership Group) Same owners as JLR

Mercedes of Orland Park

Bradley Schrader, Former General Manager

p.574.532.2665

Audi Orland Park

Jeff Bass, Former General Sales Manager

p.708.342.0400

Bevilaqua, Rzepczynski, Vivar P.C.

Charmaine Vivar, Former Partner

p.312.493.3638

charmainelvivar@aol.com

Lisa Bevilaqua, Former Partner

p. 312.420.7100

lisa.bevilaqua_esq@yahoo.com

Christina Godinez, Former Paralegal

p.773.562.1027

cgodinez77@hotmail.com

Interests

Affiliations :

Atia's Project Ladybug Fund 2012-present Event Planning Committee/Volunteer 

Tinley Park Bulldogs Youth Sports Organization 2012-2016 Volunteer Cheer Coach/K-2nd, 3rd, 4th Grade Squads 


Additional Information:

Lead Organizer for Three Fundraising Benefits 

1/2013-Team Noah We Care About Rare-Galloy Family Fundraiser for Rare Disease, Raised over 40k 

5/2013-Briana's Fight for Life-Holub Family Fundraiser for Cancer Raised over 30k

 9/2014-Two Lyme Crew-Semen's Family Fundraiser for Lyme Disease Raised over 10k


*Job Gap between 2009-2015 Decided to be a stay at home mom and raise my children.

Timeline

Sales Executive

Jaguar Land Rover South Shore/ Serra Automotive Group
04.2021 - Current

Client Advisor

BMW Of Schererville/Serra Automotive Group
12.2019 - 03.2021

Certified Product Specialist

Mercedes-Benz of Orland Park
12.2018 - 12.2019

Sales Internet Manager

Mercedes-Benz of Orland Park
09.2017 - 12.2018

BDC Coordinator

Audi Orland Park
08.2016 - 09.2017

Cashier/Receptionist

Audi Orland Park
12.2015 - 08.2016

Docket Clerk/Office Manager

Bevilaqua, Rzepczynski, Vivar P.C. 33 N Dearborn
09.2002 - 08.2009

High School Diploma - undefined

Holmes Braddock High School, SW 147th Ave

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