Currently in a cohort to complete certification as a Bibliodrama facilitator through the European Bibliodrama Network Bibliodrama is a type of spiritual formation for groups using exercises in movement, color, and drama inspired as interaction with a Biblical text The expected program completion date is May 2025
Laura Beth Henry Casey
Greensboro,NC
Summary
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries, conflicts, and concerns efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
27
27
years of professional experience
Work History
Front Desk Associate
H&R Block
12.2022 - 12.2023
- This position required a high level of customer confidentiality, pleasant phone and customer service presence, scheduling, and filing
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
Pastor
NC Annual Conference of the United Methodist Church
07.2017 - 05.2023
- I served at the pleasure of the bishop in two appointments over six years (Lillington and Siler City, NC)
- My position as a pastor is listening and observation intensive with particular attunement to cultural and demographic differences between individuals and groups
- Confidentiality is paramount in my practice of pastoral care and spiritual formation/support through major life events
- I organize weekly worship and communicate study/enrichment opportunities available for community and congregational participation as well as full responsibility for denominational statistics and administrative records
- I completed a unit of Clinical Pastoral Education through UNC hospitals as part of my vocational training
- My addiction counseling coursework helps to identify a path for establishing healthy, more productive habits, and relationships in matters related and unrelated to substance use
- My appointment vision and goals included undergoing incremental improvements to better meet ADA requirements and community engagement with food insecurity through a garden project and local food pantry
- I also am approaching a thousand volunteer hours with the USO- RDU over the past ten years of service
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Upheld church governance structure by effectively managing staff and volunteer teams while ensuring adherence to established policies and procedures.
- Led programs such as worship, study, fellowship, and service opportunities.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Enhanced congregation''s spiritual growth by delivering thought-provoking and engaging sermons.
- Volunteered at church-sponsored outreach events.
- Managed church operations, ensuring proper allocation of resources and budget management.
- Supported community development through organizing and leading outreach programs.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Mentored youth group members, offering guidance and support in their personal and spiritual lives.
- Designed innovative worship experiences that integrated contemporary elements alongside traditional practices.
- Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
- Distributed food and supplies to communities through mutual aid.
- Established systems for tracking congregational engagement levels, identifying areas for improvement in member retention rates and overall satisfaction levels.
- Developed strong partnerships with local organizations to promote collaboration on various community initiatives.
- Enhanced worship experience with introduction of diverse musical styles and multimedia presentations during services.
- Streamlined administrative processes within church office, improving efficiency and enabling greater focus on pastoral care and community outreach.
- Cultivated vibrant youth ministry, organizing camps and programs that encouraged spiritual growth and community service among younger members.
- Empowered volunteers by providing leadership training and development opportunities, fostering culture of service and participation.
- Led by example in personal and community stewardship efforts, inspiring members to live out their faith in environmental conservation and sustainability initiatives.
- Enhanced congregational engagement with thought-provoking sermons, drawing on contemporary issues and theological insights.
- Boosted digital presence and accessibility of church teachings by launching redesigned website and engaging social media platforms.
- Supported families during times of crisis with compassionate pastoral care and practical assistance, reinforcing church's role as pillar of support.
- Enhanced congregational knowledge with series of workshops on theological education and practical life skills rooted in Christian values.
- Collaborated with local charities and organizations to provide support and resources to those in need, amplifying church's impact on social welfare.
Middle School Teacher
Haw River Christian Academy
10.2017 - 12.2018
- Writing and Bible instructor for a Classical Christian school
- I taught research, drafting, editing, and publishing skills for research papers
- I taught Christ in the Old Testament and Church History
- Both are survey courses
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Kept classroom organized, clean and safe for students and visitors.
- Completed in-service and additional training to maintain professional growth.
- Utilized various technology platforms to enhance virtual learning experiences during remote instruction periods, ensuring continued academic progress despite challenging circumstances.
- Assigned daily lesson plans designed to motivate students and allow for creativity.
- Identified signs of emotional or developmental problems in students.
- Enhanced classroom management and fostered a positive learning environment through consistent communication with students, parents, and colleagues.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Established positive rapport with all students and parents through home calls, emails, and Parent Teacher Club.
- Established clear expectations for behavior and academic performance, resulting in increased accountability among students.
- Implemented creative assessment tools to measure student understanding and growth throughout the academic year accurately.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Communicated objectives for all lessons, units and projects to students and parents.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Fostered an inclusive classroom culture by addressing diverse needs through differentiated instruction methods.
- Developed tailored instructional materials for students of varying abilities, ensuring individualized attention and support.
- Promoted critical thinking skills in science classes through inquiry-based learning approaches that encouraged experimentation and discovery.
- Coordinated with parents and guardians to support students' learning and behavioral goals, leading to noticeable improvements in academic performance and classroom behavior.
- Fostered positive and inclusive classroom environment, encouraging students to actively participate and support each other.
- Enhanced student engagement by incorporating interactive technologies into lesson plans.
- Engaged in continuous professional development to stay current with educational best practices, applying new knowledge to enhance teaching effectiveness.
- Cultivated critical thinking and problem-solving skills in students through project-based learning activities.
- Encouraged student creativity and expression through integration of arts into curriculum.
Resident Advisor
UNC Horizons
10.2011 - 12.2013
- As a Resident Advisor at Horizons, I was expected to maintain the highest level of confidentiality and trauma informed care as many clients are victims of domestic abuse as well as monitor clients for behavior or possession of materials in violation of community safety standards
- I served as security and medical supervision on third shift for four months before transitioning to first shift
- On first shift, I provided direct client support through transportation to legal appointments, court appearances, assisted case management with documentation of medical appointments and meeting basic material needs
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Monitored building security by conducting routine rounds throughout the facility.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Enforced policies and safety standards through building and room rounds.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff.
- Maintained accurate records of resident information including emergency contact details, housing assignments, and incident reports.
- Streamlined move-in and move-out processes, making transitions smoother for residents.
- Fostered leadership skills among residents by mentoring and involving them in decision-making processes.
- Helped develop and implement programs to foster community growth and development.
- Promoted culture of respect and understanding among students.
- Developed, implemented and monitored residential policies and procedures.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Business Office Administrator
Edward Jones
04.2006 - 12.2011
- This position was on an as needed basis for travel/ work absence of their full time business office administrator
- It required basic clerical and organizational skills, pleasant phone demeanor, and high priority on customer confidentiality
- Managed company correspondence, ensuring timely responses to emails, phone calls, and messages from clients and partners.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Boosted employee morale by organizing team-building activities, social events, and maintaining a positive work environment.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Stay at Home Parent
Apron Strings
09.2004 - 03.2006
- I stayed home with my son until he entered a preschool program
- My significant accomplishment is that he is a smart, caring, thoughtful, funny, kind person and on his way to being a productive member of society
Church Secretary
Pittsboro United Methodist Church
05.2005 - 12.2005
- Primary tasks included answering phones; drafting, editing, and publishing the weekly church bulletin and quarterly newsletter; maintaining the church event calendar and space availability; ordering office, curricular, and liturgical supplies; confidentiality in sensitive pastoral care situations
Owner/Operator
A Tasty Morsel
06.2002 - 09.2004
- As owner/operator of A Tasty Morsel, I was responsible for food purchasing, safe food preparation, sanitation, marketing, and scheduling and training additional employees
Account Specialist
Harvest Foods
12.1998 - 12.2001
- My position entailed outsourced sales and marketing for over fifty lines of food service vendors
- I was responsible for two regional distributors to train their sales staff and create demand for products our company represented through site visits and trade show presentations
Catering Assistant
The Siena Hotel
07.1998 - 12.1998
- As catering assistant at a four diamond, boutique hotel property, I provided guests with menu and space availability
- I also supported banquet staff in room preparation and service
Baker/Customer Service
Salem Kitchen
09.1996 - 05.1998
- As counter staff, I took phone orders and stocked displays
- As a baker, I prepared desserts and box lunches for delivery
- I also drove for company delivery as needed
Education
Certificates - Addiction Counseling and Expressive Arts Therapy in Counseling
Appalachian State University
Boone, NC05.2018
Master's in M.Div. - Prison Ministry Certificate
Duke Divinity School
Durham, NC09.2016
Bachelor's - Philosophy
Salem College
Winston-Salem, NC05.1998
Bachelor's - English Literature
Montreat College
Montreat, NC05.1996
High school or equivalent -
Ben Lippen School
Asheville, NC05.1988
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Addiction Counseling
- Case Management
- Social Work
- Administrative Experience
- Intake Experience
- Teaching
- Public Speaking
- Writing skills
- Tutoring
- Customer service
- Clerical experience
- Front desk
- Sales
- Supervising experience
- Hospitality
- Purchasing
- Marketing
- Presentation skills
- Restaurant experience
- Procurement
- Office experience
- Typing
- Phone etiquette
- Driving
- Organizational skills
- Inside sales
- Documentation Review
- Group Therapy
- Time management
- Classroom management
- Peer mediation
- Documentation and reporting
- Reliability and punctuality
- Pastoral counseling
- Listening skills
- Active listener
- Learning assessments
- Policy enforcement
- Meeting scheduling
- Microsoft office proficiency
- Pastoral care
- Parent-teacher communication
- Behavior monitoring
- Budget planning
- Cleanliness standards
- Allergen awareness
- Scheduling
- Spiritual leadership
- Growth mindset
- Oven operation
- Food safety
- Scheduling appointments
- Public speaking
- Curriculum development
- Assertiveness
- Expense tracking
- Personnel management
- Client engagement
- Cooking
- Adaptive and creative
- Credit card handling
- Mission-oriented
- Classroom instruction
- Interpersonal relationships
- Travel arrangements
- Documentation skill
- Food storage principles
- Food restocking
- Holiday baking
- Word processing
- Spiritual guidance
- Academic performance evaluations
- Daily living assistance
- Inventory management
- First aid and CPR
- Financial planning
- Due diligence
- Cake decorating
- Effective planning
- Child safety policies
- Marketing expertise
- Food preparation mastery
- Traditional baked goods
- Housekeeping
- Volunteer management
- Emergency response
- Schedule and calendar management
- Visitor follow-up
- Resident monitoring
- Discipleship training
- Research proficiency
- Organizational leadership
- Behavior management
- Security procedures
- Supplies management
- Database entry
- Multi-line phone systems
- Community service
- Compliance
- Safety practices
- Telephone reception
- Food storage protocol
- Reception operations
- Document scanning
- Progress documentation
- Discussion facilitation
- Spiritual instruction
- Information protection
- Administrative policies and procedures
- Counseling
- Group leadership
- Ethics-focused
- Safety standards and compliance
- Congregational care
- Life skills development
- Kitchen equipment operation
- Recipe creation and conversion
- Email management
- Resident supervision
- Calendar maintenance
Personal Information
Authorized To Work: US
Interests
Timeline
Front Desk Associate
H&R Block
12.2022 - 12.2023
Middle School Teacher
Haw River Christian Academy
10.2017 - 12.2018
Pastor
NC Annual Conference of the United Methodist Church
07.2017 - 05.2023
Resident Advisor
UNC Horizons
10.2011 - 12.2013
Business Office Administrator
Edward Jones
04.2006 - 12.2011
Church Secretary
Pittsboro United Methodist Church
05.2005 - 12.2005
Stay at Home Parent
Apron Strings
09.2004 - 03.2006
Owner/Operator
A Tasty Morsel
06.2002 - 09.2004
Account Specialist
Harvest Foods
12.1998 - 12.2001
Catering Assistant
The Siena Hotel
07.1998 - 12.1998
Baker/Customer Service
Salem Kitchen
09.1996 - 05.1998
Master's in M.Div. - Prison Ministry Certificate
Duke Divinity School
Bachelor's - Philosophy
Salem College
Bachelor's - English Literature
Montreat College
High school or equivalent -
Ben Lippen School
Certificates - Addiction Counseling and Expressive Arts Therapy in Counseling
Appalachian State University
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