Summary
Overview
Work History
Education
Skills
Awards
Training
Certification
Accomplishments
Timeline
OperationsManager
Laura Beth Nadeau

Laura Beth Nadeau

San Antonio,TX

Summary

Dedicated number-savy director with documented pattern in revitalizing troubled operations. Proven history of exceeding Pro Forma budgets in new Class A to Class C properties. Expertise in staff development to maximize efficiency and profit through recruiting, training, and motivating! Superb supervisory, conflict resolution, organizational, customer service, and crisis management skills. Experience in forecasting, budgets, capex projects, supervision, risk management, and social media marketing.

Overview

26
26
years of professional experience
3
3

Certifications

Work History

Senior Property Manager

Campus Living Villages
San Antonio, TX
03.2016 - 04.2024
  • Senior Property Manager for 1500 beds on campus at University of Texas San Antonio in public/private partnership for Class B and C garden style properties
  • Negotiated all contracts with vendors for the maintenance and renovations of properties
  • Developed and implemented policies, procedures and systems to ensure efficient management of properties including visitation days for 2000 tours in 4 hour time block several times a year.
  • Analyzed market conditions to determine optimal rental rates for each property
  • Created financial statements and forecasts regularly to ensure profitability of each property under management
  • Managed full time and part time staff of 35 and temporary employees as needed for turn
  • Managed 10 million a year in revenue and 6 million in expenses in extremely distressed properties with increased NOI each year for 8 years
  • Maintained 0.5% bad debt and budgeted occupancy even through Covid lockdown
  • Brokered deal for University of Texas Schools to pay rent for multiple CLV properties in Spring of 2020 to cover properties during shutdown
  • Scheduled regular meetings and presentations with Universities and investors to discuss performance metrics such as occupancy rate, income generated from rentals
  • Managed overall tenant relations, policy adjudications, promoted tenant satisfaction and streamlined services delivery including crisis management for floods, suicide, criminal actions, drugs, alcohol, and other University policy violations of behavior concerns

Regional Manager

Collier Companies
Tallahassee, FL
12.2014 - 12.2015
  • Regional Manager for seven student housing properties and two conventional properties totaling 5000 beds/2100 units Class A, B, and C in Tallahassee, Florida
  • Director of teams on marketing plans, fall leasing, additional revenue sources, accounts payable control, budget variance reporting/analytics, resident satisfaction, and weekly reporting
  • Manage troubled portfolio while increasing occupancy in one of the toughest US student markets
  • Maintained 95% occupancy for portfolio and 1% over budget for portfolio
  • Decreased delinquency 2% year over year
  • Trained 13 new community managers at seven of nine properties
  • Responsible for 100+ employees

Regional Director

EdR/Education Realty Trust
Lexington, KY
12.2012 - 12.2014
  • Regional Manager for five new consturction student housing properties totaling 3000 residents and two additional properties with 2700 beds under construction to open 2015 and 2016 at the University of Kentucky
  • On-site operation coordinator for largest planned on-campus public-private partnership overseeing staffing, leasing, operations, university relations, policies, construction transition, budgets, and FFE installs
  • Opened all five properties with 100% occupancy
  • Increased NOI 40% over budget in year one through summer revenue programs
  • Negotiate and manage affiliation Agreements and Ground Leases for all properties
  • Managed transition of university assignments office to EdR to include occupancy management for 6500+ beds.

Manager of University Park Student Apartments I & II

EdR
Salisbury, MD
04.2006 - 12.2012
Capexconstruction
  • Property manager for public/private partnership with Salisbury University, Collegiate Housing Foundation, Maryland Economic Development Corporation, and EdR
  • Properties total 890 beds in 253 units with 100% occupancy for six years
  • Held bad debt to less than 0.2% of revenue each year
  • Increased debt service coverage ratio from 1.42 to 1.96 and 1.18 to 1.44
  • Property performance was ahead of Pro Forma and increased in value by 81%
  • Assisted with company RFPs for managed properties.

Interim Director of Residence Life and Housing

Fairfield University
Fairfield, CT
01.2001 - 01.2006
  • Coordinated budget, building renovations, staff training & development, resident assistant programming, hall governments, summer housing, conference program, parent relations, and roommate conflict resolutions for 2700 students in 7 residence halls, one apartment building, and 105 townhouses
  • Supervised 50 resident assistants, assistant director, area coordinators, graduate assistants, undergraduate managers, and full-time office staff
  • Turned summer housing program from a revenue loss to $250,000 profit in one year
  • Served as Assistant Director, Associate Director, and Interim Director.

Director of Orientation and Leadership

Valdosta State University
Valdosta, GA
01.1998 - 01.2001
  • Created a new office to coordinate orientation, new student programs, leadership programming, and volunteer services

Greek Life Coordinator

Valdosta State University
Valdosta, GA
02.1998 - 05.1998
  • Co-directed the office of Greek Life including the restructuring office
  • Held two full time positions.

Education

Higher Education - Student Affairs - Training and Development -

Florida State University
12.1995

Honors College - Secondary Education and Social Studies -

University of Southern Mississippi
12.1992

Skills

  • Staff development
  • Recruiting
  • Training
  • Motivating
  • Supervisory skills
  • Conflict resolution
  • Organizational skills
  • Customer service skills
  • Crisis management skills
  • Forecasting
  • Budgeting
  • Capex projects
  • Risk management
  • Social media marketing
  • Marketing plans
  • Additional revenue sources
  • Accounts payable control
  • Budget variance reporting/analytics
  • Resident satisfaction
  • Weekly reporting
  • Troubleshooting
  • Negotiation
  • Affiliation agreements
  • Ground leases
  • On-site operation coordination
  • University relations
  • Policy development
  • Construction transition
  • FFE installs
  • Bad debt management
  • Debt service coverage ratio improvement
  • Property performance improvement
  • Revenue management
  • Operating expense management
  • Occupancy management
  • RFP management
  • Budget coordination
  • Building renovations
  • Staff training and development
  • Resident assistant programming
  • Hall governments
  • Summer housing
  • Conference program management
  • Parent relations
  • Roommate conflict resolution
  • Orientation coordination
  • New student programs
  • Leadership programming
  • Volunteer services coordination
  • Greek life coordination
  • Area coordination
  • Training coordination
  • Property management certifications (CAPS, ARM)
  • Housing management institute training
  • Excellent communication skills
  • Strong leadership abilities
  • Detail-oriented
  • Problem-solving skills
  • Time management skills
  • Teamwork skills
  • Adaptability
  • Multitasking skills
  • Administrative Oversight
  • Regulatory Compliance
  • Staff Supervision
  • Collection management proficiency
  • Contract Administration
  • Background in property management
  • Crisis Management
  • Portfolio oversight
  • Knowledge of vendor management
  • Marketing and Leasing
  • Property Management Expertise
  • Budgeting and Financial Analysis
  • Client Relations
  • Financial Oversight
  • Maintenance Oversight
  • Complaints Investigation
  • Property Service Contract Administration
  • Interpersonal Communication
  • Operations Management
  • Capital Projects Management
  • Creative and Adaptable
  • New Construction
  • Employee Motivation and Guidance
  • Administrative Leadership
  • Property Marketing
  • Social Media Engagement

Awards

  • Property of the Year
  • Manager of the Year
  • NOI Award
  • Highest Occupancy of the Year - 2021
  • Star Award - 2011 Education Realty Trust award for electric program saving property $42,000
  • IBFC Award - 2010, 2011, 2012 NOI before fixed charges for phase I and II
  • President's Award - 2011 Award for managers not missing any deadlines during the year
  • BTC Big Time Contributor Award 2007 - Award by peers for highest contribution to managers
  • Zero Award - 2006 UP I & II & 2007 UP I & II Award for zero bad debt
  • NOI Above Budget Award - 2006, 2007, 2008, 2009 (became IBFC Award)
  • Revenue Award & Expense Award - 2009, 2010, 2011 UP I & II

Training

  • CAPS - NAA Certified Apartment Portfolio Supervisor Designation 2011
  • ARM - IREM Accredited Residential Manager Certification 2010
  • ACUHO-I Housing Management Institute 2004

Certification

PHR - Professional in Human Resources Certified 2024

CAPS – NAA Certified Apartment Portfolio Supervisor Designation 2011

ARM - IREM Accredited Residential Manager Certification 2010

ACUHO - I Housing Management institute 2004

Accomplishments

UTSA Golden Whistle Award to dedication to UTSA Police Department - 2024

Property of the Year, Manager of the Year, NOI Award,Highest Occupancy of the Year - 2021

Star Award - 2011 Education Realty Trust award for electric program saving property $42,000

IBFC Award - 2010, 2011, 2012 NOI before fixed charges for phase I and II

President’s Award – 2011 Award for managers not missing any deadlines during the year

BTC Big Time Contributor Award 2007 – Award by peers for highest contribution to managers

Zero Award – 2006 UP I & II & 2007 UP I & II Award for zero bad debt

NOI Above Budget Award – 2006, 2007, 2008, 2009 (became IBFC Award)

Revenue Award & Expense Award – 2009, 2010, 2011 UP I & II

Timeline

Senior Property Manager

Campus Living Villages
03.2016 - 04.2024

Regional Manager

Collier Companies
12.2014 - 12.2015

Regional Director

EdR/Education Realty Trust
12.2012 - 12.2014

Manager of University Park Student Apartments I & II

EdR
04.2006 - 12.2012

Interim Director of Residence Life and Housing

Fairfield University
01.2001 - 01.2006

Greek Life Coordinator

Valdosta State University
02.1998 - 05.1998

Director of Orientation and Leadership

Valdosta State University
01.1998 - 01.2001

Higher Education - Student Affairs - Training and Development -

Florida State University

Honors College - Secondary Education and Social Studies -

University of Southern Mississippi

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