LauraBeth Shankle
Santa Fe,NM
Summary
A results-driven, highly experience, and thoughtful management professional with a proven ability to drive operational performance and exceed business objectives. Demonstrated success in leading departments and teams to consistently exceed goals and develop high-performing, motivated employees. Possesses strong communication and problem-solving skills. More than 10 years experience in customer service and five years of management experience.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant
US Bank
06.2024 - Current
- Specializes in cultivating strong client relationships and delivering exceptional service
- Exceeds sales targets through proactive client engagement and personalized financial solutions
- Skilled in assessing client needs, providing expert financial advice, and resolving complex inquiries to ensure client satisfaction and retention
- Strong communicator with a dedication to upholding U.S. Bank's reputation for excellence in customer service and financial guidance
Specialty Sales Team Leader
Target
05.2023 - 05.2024
- Lead and motivate a team of specialty sales team members to achieve sales goals and provide exceptional guest service
- Collaborate with other leaders to execute promotional events, merchandising initiatives, and operational processes
- Develop and implement strategies to drive sales and profitability
- Monitor and analyze sales performance metrics to identify areas for improvement and implement corrective actions
- Foster a positive and inclusive work environment that promotes teamwork and professional growth
- Communicate effectively with team members, peers, and management to convey goals, expectations, and feedback
Department Manger
Boscov's
09.2019 - 02.2023
- Maintained calm demeanor and professionally managed issues in accordance with company standards
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Maintained knowledge of product ranges, services, and promotions to improve customer experience
- Supported recruiting and hiring of talent, developing strong and capable teams
- Trained and supervised associates on customer service excellence and strong company culture
- Departments were successful and sales increased every year
Department Lead
Boscov's
09.2017 - 08.2019
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
Education
Associate in Business - Business Management
Northampton Community College
Bethlehem, PASkills
- Team Leadership
- Client rapport
- Client Engagement
- Client Relationships
- Sales Generation
- Sales Strategies
- Information Security
- Product Knowledge
- Process Optimization
- Business Development
- Staff Development
Timeline
Client Relationship Consultant
US Bank
06.2024 - Current
Specialty Sales Team Leader
Target
05.2023 - 05.2024
Department Manger
Boscov's
09.2019 - 02.2023
Department Lead
Boscov's
09.2017 - 08.2019
Associate in Business - Business Management
Northampton Community College
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