Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Camila Arias

2830 Beltline Rd

Summary

Highly motivated employee with a strong desire to take on new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills. Able to work unsupervised and quickly master new skills. Dedicated to providing exceptional customer service, multitasking, and time management. Committed to delivering positive and memorable experiences for every customer.

Overview

3
3
years of professional experience

Work History

Childcare Provider

Jennifer Coughlin
12.2024 - 01.2025
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Sales Representative

Metro PCS
08.2023 - 10.2023
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained daily report documents, memos and invoices.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated customer contacts with information to keep records current.

Sales Representative

DFW Auto Choice
05.2023 - 08.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Restaurant Team Member

Milanos Pizza
07.2022 - 04.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sales Representative

Twitch Wireless
02.2022 - 04.2023
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conducted market research to identify potential customers and their needs.
  • Provided technical support for customers using the company's products or services.
  • Provided technical support to customers via phone, email, and web chat.
  • Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
  • Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Regularly updated customer service database to reflect new information including address changes and contact details.

Salesperson

Abdul
02.2022 - 06.2022
  • Optimized support services by managing requests via email, phone, and in-person interactions.
  • Set up product arrangements to draw customer attention and boost sales.
  • Ensured organized and balanced cash drawer at all times.

Education

High School Diploma -

Colegio Los Andes San Fernando
Cali, Colombia

Skills

  • Customer Interaction
  • Recordkeeping
  • Verbal and Written Communication
  • Check Payment Processing
  • Service Prioritization
  • Appointment Scheduling
  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Document translation
  • Language translation
  • Data entry
  • Organization skills
  • Office administration
  • File management
  • Administrative support
  • Multi-line telephone operation
  • Calendar management
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Childcare Provider

Jennifer Coughlin
12.2024 - 01.2025

Sales Representative

Metro PCS
08.2023 - 10.2023

Sales Representative

DFW Auto Choice
05.2023 - 08.2023

Restaurant Team Member

Milanos Pizza
07.2022 - 04.2023

Sales Representative

Twitch Wireless
02.2022 - 04.2023

Salesperson

Abdul
02.2022 - 06.2022

High School Diploma -

Colegio Los Andes San Fernando

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Laura Camila Arias