Laura Camila Carmona
Washington,DC
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
10
10
years of professional experience
Work History
Bartender
River Creek Club
Leesburg, VA
09.2023 - Current
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server/ Bartender
AT Events
Sterling, VA
09.2022 - 03.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Manager/Head Cashier
Springfield
Medellin, Colombia
01.2015 - 05.2018
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Arts - Language Arts Education
PUJ BTA
08-2021
Skills
- Beverage Preparation
- Payment Processing
- Food Service
- Suggestive Selling
- Customer Service
- Engaging personality
- Courteous
- [Language] Fluency
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Professional
Portuguese
Professional
Italian
Elementary
References
References available upon request.
Timeline
Bartender
River Creek Club
09.2023 - Current
Server/ Bartender
AT Events
09.2022 - 03.2024
Manager/Head Cashier
Springfield
01.2015 - 05.2018
Bachelor of Arts - Language Arts Education
PUJ BTA
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