Laura Consuelo Hernandez
San Jose,CA
Summary
Dynamic hospitality leader with a proven track record at Labor Finders, enhancing guest satisfaction through exceptional service and staff training. Skilled in inventory management and fostering teamwork, I excel in problem-solving and adaptability, driving repeat business while ensuring compliance with health and safety standards. Bilingual communicator dedicated to excellence.
As hospitality professional with commitment to excellence, prepared to bring valuable experience to dynamic team. Known for achieving high standards in service delivery and operational efficiency. Emphasizes collaborative teamwork and adaptability to meet evolving demands. Recognized for strengths in leadership and customer relations.
Overview
4
4
years of professional experience
Work History
Hospitality Lead
Labor Finders
09.2024 - 01.2025
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback as needed.
- Trained new team members on hospitality best practices, ensuring consistent service standards across the team.
- Increased repeat business by fostering a welcoming atmosphere and consistently delivering outstanding service.
- Oversaw room assignments to accommodate special requests or needs, elevating the guest experience through personalization.
- Managed inventory control, ensuring adequate supplies were available for staff and guests while minimizing waste and costs.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Leader
Cepheid
05.2023 - 10.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on making drug test and assigned duties.
- Oversaw day-to-day activities of 5 employees in busy establishment, fostering inspiring atmosphere to optimize employee experiences.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
COVID-19 Screener
Grapefruit Health
06.2022 - 01.2023
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
Line Operator
Balance Staffing
02.2021 - 09.2021
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 30 pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Education
High School Diploma -
Oppportunity Youth Academy
San Jose, CA08-2017
Skills
- Guest satisfaction tracking
- Front desk operations
- Staff training and development
- Health and safety compliance
- Housekeeping supervision
- Teamwork
- Professional appearance
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Safety procedures
- Bilingual
Languages
Spanish
Limited Working
Timeline
Hospitality Lead
Labor Finders
09.2024 - 01.2025
Leader
Cepheid
05.2023 - 10.2024
COVID-19 Screener
Grapefruit Health
06.2022 - 01.2023
Line Operator
Balance Staffing
02.2021 - 09.2021
High School Diploma -
Oppportunity Youth Academy
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