LAURA D ESPINOSA
Oro Valley ,AZ
Summary
Summary Resourceful, results-oriented office administrator. Known for organizational ability to manage complexity and attention to detail. Expertise in negotiation and mediation. Demonstrated track record of designing and implementing systems to streamline office procedures. Experience managing complex projects and supervising team members. Ability to establish trust and rapport quickly. MS Office.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DCW Care Coordinator
Home Health Services
04.2022 - 01.2023
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Assisted in resolving facility discrepancies by participating in resident surveys.
- Built strong relationships with clients to deliver emotional support and companionship.
Patient Advocate/Front Office
Pima Pain Center
10.2021 - 04.2022
- Facilitated communication between patients and various departments and staff.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Sales Associate/Customer Associate
Sam Levitz Furniture
01.2021 - 11.2021
- Receive and greet customers, maintain customers accounts, process payments and credits, work with merchandisers, customer service, train new employees in our computer systems as well as procedures, planning and custom decorating for out of state customers, online sales
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Surpassed daily sales goals by 60% by promoting additional products
- Assisted customers by finding needed items and checking inventory for items at other locations
- Negotiated and closed deals with minimal oversight
- Followed up after sales to assess satisfaction and identify ongoing requirements
- Schedule and maintain all records for the sales team
- Answered questions about store policies and addressed customer concerns.
- Dates: 07/2012-09/2015 Sales 01/2021-10/2021 Customer Service
Regional Care Coordinator
Home Care Assistance
02.2020 - 06.2020
- Helped with the merger from InTouch to Homecare assistance for a smooth transition Approved weekly payroll Approved monthly billing Submit LTC Communicated with family members of changes being made by new company Attended daily Covid-19 meetings, Develop relationships with prospective clients, community leaders, hospitals leaders Assured current compliance was being met and executed by staff Reimbursement and practice management
- Attend daily staff in-services Approve payroll Approve Billing Scheduling Hiring Monthly training Assessment of client and sign on agreements
- Improved customer satisfaction by finding creative solutions to problems
- Learned Everify and Intel Corp to support office needs
- Handled all delegated tasks, including Scheduling and client calls
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Collaborated with others to discuss new growth opportunities
- Collaborated in development of Hippa and State procedures
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- HR hiring, background checks and employment eligibility verification.
Regional Care Coordinator
InTouch Home Care
09.2015 - 02.2020
- Background checks EVerification
- On Call Assessments of new clients InTouch Home Care Assistance
- Improved customer satisfaction by finding creative solutions to problems
- Improved operations by working with team members and customers to find workable solutions
- Handled all delegated tasks, including merge with Home Care
- Recognized by management for providing exceptional customer service
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved profit margins by increasing the amount of clients to triple Performed site evaluations, customer surveys and team audits
- Collaborated in development of office procedures
- Collaborated with others to discuss new growth opportunities
- Earned reputation for good attendance and hard work
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- HR hiring, background checks and employment eligibility verification.
Funeral Coordinator
CASAS CHURCH, Oro
01.2006 - 01.2011
- Process payroll for several businesses, answered correspondence for unemployment request, maintained office supply needs, documented all HR records for employees, researched all pending unemployment claims against our clients
- Design, plan and deliver funeral services to meet family needs and church requirements
- Supervise technical staff, facilities, maintenance, floral services, funeral home, and pastor for each service
- Services typically range from 60-300 guests.
Education
Pima Medical Institute
Tucson, AZ05.2011
General Studies/Business Administration
RIO HONDO COLLEGE
Whittier, CA09.1984
Skills
- HR
- Office Payroll Sales Scheduling Spanish
- Patient and caregiver education Healthcare management Customer care experience Quality patient care
- Senior citizen care
- Healthcare facility coordination In-home care services Caregiver supervision
- Care plan management Long-Term Care
- Care plan assessment
- Patient Data Management Systems
- Microsoft Outlook
- Microsoft Windows
- Patient Education
- Administrative Staff Supervision
- Organizational Skills
- Human Resources Management
- Scheduling
- Documentation
- Coordination
- Microsoft Excel
- Care Planning
- Microsoft Office
- Google Docs
Certification
DCW Caregiver
Medical Assistant
CDC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Often you have to rely on intuition.
Bill Gates
Timeline
DCW Care Coordinator
Home Health Services
04.2022 - 01.2023
Patient Advocate/Front Office
Pima Pain Center
10.2021 - 04.2022
Sales Associate/Customer Associate
Sam Levitz Furniture
01.2021 - 11.2021
Regional Care Coordinator
Home Care Assistance
02.2020 - 06.2020
Regional Care Coordinator
InTouch Home Care
09.2015 - 02.2020
Funeral Coordinator
CASAS CHURCH, Oro
01.2006 - 01.2011
Pima Medical Institute
General Studies/Business Administration
RIO HONDO COLLEGE
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