Laura Diaz
Houston,TX
Summary
Results-oriented professional with experience in education and customer service. Collaborated with teams to enhance processes and engage diverse audiences. Committed to driving outcomes through innovative approaches and continuous learning. Demonstrates strong work ethic, adaptability, and excellent interpersonal skills.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Au Pair
Cultural Care Au Pair, USA - Au Pair
Houston, TX
12.2022 - 11.2024
- Developed strong relationships with children through engaging play and activities.
- Assisted children with homework and academic projects to enhance comprehension.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
- Communicated with parents about daily activities and any concerning behaviors.
- Managed household tasks, including meal preparation and light cleaning duties.
- Developed strong relationships with families by exhibiting professionalism throughout the employment period.
- Collaborated with other au pairs to share resources and best practices.
Customer Service Representative
Ebay
Neiva - Huila, Colombia
03.2022 - 10.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through clear communication and targeted problem-solving, enhancing customer satisfaction.
- Addressed customer complaints with timely solutions, contributing to a positive customer experience.
- Collaborated with team members to streamline customer service workflows, improving overall service delivery.
- Educated customers on eBay's policies and procedures effectively.
English Language Teacher
Alegria del Norte
Neiva - Huila, Colombia
01.2018 - 12.2021
- Developed and implemented lesson plans to teach English language to students of different ages.
- Developed engaging lesson plans for diverse student groups.
- Implemented interactive activities to enhance language comprehension.
- Facilitated small group discussions to promote speaking skills.
- Assessed student progress through regular evaluations and feedback.
- Utilized multimedia resources to support various learning styles.
Education
Associate of Arts - Graphic Design
Houston Community College
Houston, TX05-2027
Bachelor of Arts - Education
Universidad Surcolombiana
Colombia09-2021
Skills
- Communication strategies
- Problem solving
- Team collaboration
- Professionalism
- Adaptability
- Social skills development
- Content creation
- Graphic design
- Digital design
- Print design
- Adobe Creative Suite
- Design execution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Au Pair
Cultural Care Au Pair, USA - Au Pair
12.2022 - 11.2024
Customer Service Representative
Ebay
03.2022 - 10.2022
English Language Teacher
Alegria del Norte
01.2018 - 12.2021
Associate of Arts - Graphic Design
Houston Community College
Bachelor of Arts - Education
Universidad Surcolombiana