Microsoft office suite
Laura E. Burt
Office Manager
Richmond,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office Manager/Key Account Manager
Progressive Marketing
Lexington, KY
07.2017 - Current
- Acquired multiple term contracts with large universities and government agencies by successfully understanding and responding to bids.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service, regular communications and effective account management.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Prepared and delivered customer sales quotes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
- Prioritized tasks and projects to meet tight deadlines.
- Used illustrator to create product mockups and layouts.
- Liaised with both international and domestic vendors to coordinate successful and timely order delivery.
- Maintained relevance and fluency on company offerings and industry trends.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Bill Writer/ Costing
Keystone RV
Goshen, IN
02.2014 - 07.2017
- Led special projects involving bill of materials and engineering changes to ensure alignment with company timelines, goals and direction.
- Created multi level bills of material and subassemblies to properly define products and maintained accuracy of bill of materials by continuously reviewing engineering change notices, auditing line and reviewing user feedback.
- Ran transfer reports in Excel to manage inventory relief.
- Assisted with conducting quarterly inventories for all 32 production plants and translated findings into detailed financial reports.
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Performed tasks, projects, and instruction to support AX software and assists in investigating and resolving production issues related to MRP objectives.
- Obtained information for bill of materials construction from various sources including: engineering drawings, sales meetings, physical line audits and MRP's.
Customer Service Assistant Shipping Manager
Keystone RV
Goshen, IN
06.2012 - 02.2014
- Confirmed and distributed dealer orders to team members.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked closely with management to maintain optimum levels of communication to effectively and efficiently complete projects
- Processed claims for parts damaged in shipment.
- Assisted dealers with order inquiries.
- Cross trained to provide support in all warehouse positions.
- Helped manage stock levels by performing daily counts.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Helped manage team of 50 employees, overseeing training, and professional growth of employees.
- Improved operations through consistent hard work and dedication.
Warehouse team member
Keystone RV
Goshen, IN
02.2011 - 06.2012
- Pulled parts at Customer Service warehouse to fulfill dealer orders.
- Participated in semi-annual inventories.
- Packed and shipped parts.
- Prepared customs documents for export shipments.
- Coordinated multiple freight shipments per day.
- Consistently lifted materials weighing as much as 85 pounds.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
High School Diploma -
Goshen High School
Goshen, IN 08.2008 - 02.2011
Skills
Account development
Software
Adobe Illustrator
Sage
Timeline
Office Manager/Key Account Manager
Progressive Marketing
07.2017 - Current
Bill Writer/ Costing
Keystone RV
02.2014 - 07.2017
Customer Service Assistant Shipping Manager
Keystone RV
06.2012 - 02.2014
Warehouse team member
Keystone RV
02.2011 - 06.2012
High School Diploma -
Goshen High School
08.2008 - 02.2011