Laura E. Flores

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assist customers with any help.
Take payments from customers for their monthly insurance bill.
Make and answer phone calls.
Remind customers of their payments.
Welcome customers.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

• Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  Exceeded company sales goals for new policies.
  Upsold products to policyholders and potential new clients.
  Interviewed prospective clients to gather information on financial needsand discuss any existing coverage.
  Offered policy guidance and management to promote asset protection.
  Analyzed customer needs and provided best options, upselling products
  and services.
• Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
• Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.

Prepared, completed and processed patient database charts.
Scheduled medical and dental appointments for a total of 10 clinics.
Completed up to 80 incoming calls per day according to daily goal.
Consulted with customers to determine best methods to resolve service,billing issues, and provide questions about their medical records.
Remind patient's of upcoming appointments.
Assisted to translate doctor and dentist visits for Spanish speaking patients.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information and setting up automated payments.

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
• Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
• Entered details into accounts and tracked payments.
• Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
• Reduced billing errors through consistent review and reconciliation of account discrepancies.
• Updated documentation, reports, and spreadsheets with financial information.