Laura E Hebb

•Provided customer service, updated account demographic and insurance information, and worked credit balance reports

•Reviewed all claims

•Verified eligibility, benefits, status of claims, and claim reconsiderations

•Updated demographic and financial information in practice management system as needed

•Handled credit balance reports and submitted requests for refunds

• Conduct in depth quality checking
• Processing of enrollments and plan changes (HMO, MED SUPP, EG, etc…)
• Process application disenrollments, cancels, denials, etc. received via email, telephone, action gram, or hand carried.

• Scheduled appointments
• Filed insurance claims
• Answered incoming calls
• Insurance verfication

• Took reservations.
• Sat customers.
• Assisted various restaurant staff when necessary.

• Greeted customers.
• Answering phone calls.
• Booking appointments.