Laura Elizabeth Valk
Clovis,NM
Summary
I am reliable and can quickly master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
La Barista
Casper, Wyoming
03.2022 - 03.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
Barista
The Human Bean
Portland, Oregon
01.2020 - 12.2021
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Described menu items to customers and suggested appealing products.
- Promoted store events, discounts, and loyalty programs to customers.
- Input orders into point of sale system and handled customer payments.
- Participated in team meetings to discuss sales goals and promotional strategies.
- Created signs and displays to advertise store products or events.
- Demonstrated excellent multitasking skills during peak business hours.
- Prepared and served hot or cold beverages.
Restaurant Hostess
MacKenzie River Pizza, Grill & Pub
Coeur D'Alene, ID
01.2018 - 12.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted guests and sat customers at tables or in waiting areas.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Informed kitchen staff of any special orders or dietary restrictions.
- Assisted with setting up banquet rooms for special events.
- Checked identification of patrons ordering alcoholic beverages when necessary.
Education
Some College (No Degree) -
Casper College
Casper, WYSkills
- Ordering Procedures
- Multitasker
- Up-selling
- Menu Memorization
- Friendly and outgoing
- Cash Handling
- Sales expertise
- Speedy and efficient
Certification
- Certified Medical Assistant (December 10th, 2023)
References
References available upon request.
Timeline
Barista
La Barista
03.2022 - 03.2024
Barista
The Human Bean
01.2020 - 12.2021
Restaurant Hostess
MacKenzie River Pizza, Grill & Pub
01.2018 - 12.2019
Some College (No Degree) -
Casper College
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