Laura Anders
Miami
Summary
Enthusiastic and well-organized administrative with a solid background in data entry, schedule management, and event planning. Hard-working, multi-tasking worker with outstanding telephone, scheduling and documentation skills. Competent Billing professional assistant with the ability to manage a busy office and provide excellent customer service to all clients and staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Short Term Rental Manager
Miami Vacation Solution INC
Miami, FL
08.2021 - Current
- Executed sales and marketing initiatives to increase revenue for company.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Implemented rental asset processes and cleanliness standards.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager
Quanblue LLC
Miami, US
08.2020 - 08.2021
- Primary duties as a PM were collecting rent from tenants, scheduling meetings with new potential tenants, and addressing matters discussed with the landlord
- Addressing issues such as maintenance of the property via hired contractors and making sure they're paid on time from the landlord's bank account
- Conciliation of the accounting books in order for it to be up to date for tax purposes at the end of the year
Executive Assistant to Accounting Firm
Macho & Asociados
Miami, US
08.2017 - 08.2020
- Personal assistant and receptionist to a consulting and accounting firm
- Primal duties in handling and organizing an efficient calendar for various meetings, for both CEO and Head of the Tax Department conducted in the office and/or overseas
- Preparing and filing companies compliance such as Withholding Certificates and Certificate of Residency, as well as the proper, follow up and billing of such services
- Junior Office Management, duties related to keeping and maintaining a clean and tidy environment
- Ordering office supplies and making sure every department has the necessary utilities to work with
- Scheduling appointments with clients, lawyers, and other consultants on a daily basis
- Answering phone calls, always with a warm greeting, announcing the firms DBA name
- Managing new employees
- Filing forms for new employment and reporting to payroll agency, as well as for insurance and parking spaces
Pharmacy Intern / Sales Agent
Grupo Caltez SRL
Caleta Olivia, AR
09.2015 - 05.2017
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Properly cleaned and maintained department equipment such as IV hoods
Front Desk Supervisor
Hotel Patagonia
Caleta Olivia, AR
01.2015 - 07.2015
- Recruited and trained new members of the guest service team
- Greeted and welcomed all hotel guests with a smile
- Processed 50 reservations per day
- Accommodated guests' requests for additional days and other claims
- Executed an average of 10 prompt wake-up calls each morning
- Escorted guests to their assigned rooms, including transporting their luggage
- Reviewed account information and charges with guests during check-out
- Resolved service-related problems in a timely manner
- Verified that personal and payment information on guest accounts was accurate and complete
Office Assistant
Toyota Alianz SRL
San Luis, AR
12.2013 - 09.2014
- Executed customer consultations, phone call, and appointments previously made, and directed the walking-in customers to the according department
- Executed surveys after purchase transactions to determine customer service from the sales department, according to quality requirements from Toyota Headquarters
- Supervised monthly and quarterly statistics of every sales agent to help improve the numbers at the end of each period
Executive Personal Assistant (Arquitect)
E3 Arq SRL
Buenos Aires, AR
10.2012 - 10.2013
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination
- Processed travel expenses and reimbursements
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Directed administrative functions for the directors, principals, consultants and key managers
Hostess and Server
Estilo Americano S.A
Buenos Aires, AR
01.2012 - 10.2012
- Consistently provided professional, friendly and engaging service
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
Education
Bachelor's - English - Executive Assistant Bilingual
Instituto Argentino de Secretarias Ejecutivas
12.2012
Skills
- Excellent communication
- Bilingual Spanish/English
- Results-oriented
- Accurate Money Handling
- Strong interpersonal tactics
- Conflict Resolution
- Event planning
- Scheduling
- Office Management
- Outlook
- Word
- Organizational Skills
- Marketing
- Data Entry
- Receptionist
- Microsoft Office
- Schedule Management
- Personal Assistant Experience
- Database Administration
- QuickBooks
- Purchasing
- Property management
- Property leasing
- Accounting
- Leadership
Certification
Florida Notary Public, 07/09/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Acting, Modeling and Signing career
Dynamic and versatile professional with experience as a model, actress, and singer. Skilled in performing on stage and screen, with a proven ability to captivate audiences through engaging performances. Extensive background in fashion modeling, commercial shoots, and live performances, with a strong commitment to delivering excellence in every project. Collaborative team player with a passion for the arts and a diverse skill set in both visual and performance-based media.
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Short Term Rental Manager
Miami Vacation Solution INC
08.2021 - Current
Property Manager
Quanblue LLC
08.2020 - 08.2021
Executive Assistant to Accounting Firm
Macho & Asociados
08.2017 - 08.2020
Pharmacy Intern / Sales Agent
Grupo Caltez SRL
09.2015 - 05.2017
Front Desk Supervisor
Hotel Patagonia
01.2015 - 07.2015
Office Assistant
Toyota Alianz SRL
12.2013 - 09.2014
Executive Personal Assistant (Arquitect)
E3 Arq SRL
10.2012 - 10.2013
Hostess and Server
Estilo Americano S.A
01.2012 - 10.2012
Bachelor's - English - Executive Assistant Bilingual
Instituto Argentino de Secretarias Ejecutivas