Laurah Muranyi
Aurora,IL
Summary
Enthusiastic Results Driven Professional with over 30 years experience in Retail Banking and Retail Management. Eager to leverage my Organizational, Communication and Sales Skills with a Diverse and Growing Company in a Client Focused Industry. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Retail Relationship Banker
BMO Harris Bank
10.2016 - 03.2022
- Resourceful self-starter that takes a lead in proactively engaging with both existing customers and prospects by providing needs-based conversations to build relationships tailored to identify solutions that make each client feel special
- Addressing both sales and service needs
- Experienced in personal banking, retail investments, lending solutions, home financing, and small business solutions
- Engages customers in order to grow business by proactively reaching out, generating appointments, and creating new relationships within the community
- Posses a strong commitment to uphold the highest level of standards in order to maintain compliance with all regulatory, legal, and ethical requirements
- Analyzes and resolves issues as needed and follows through to ensure client satisfaction
- A focus on results and the ability to thrive in a consultative sales and team-based environment
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Managed branch operations efficiently, ensuring compliance with industry regulations and internal policies.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge.
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
- Supported community initiatives as a representative of the bank, fostering positive brand awareness in local markets.
- Maximized loan portfolio growth by conducting comprehensive reviews of borrower applications.
- Enhanced client loyalty by consistently delivering on commitments and meeting or exceeding expectations during interactions.
- Conducted financial analysis for clients, guiding them towards appropriate products based on individual circumstances and objectives.
- Coordinated efforts with investment professionals to provide comprehensive wealth management services for high-net-worth individuals.
- Demonstrated adaptability in response to evolving industry trends and changing customer preferences, ensuring consistent performance in a dynamic environment.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Educated clients on financial topics and best practices.
- Informed clients of strategies for reducing debt and maximizing savings.
Store Manager
David’s Bridal
03.2010 - 07.2011
- Supervised Bridal Salon with annual sales of 2 million and 30 employees
- Improved and maintained high monthly customer service scores
- Responsible for hiring, training, coaching and driving sales consultants
- Coached employees to offer a high level of service and build long term relationships
- Responsible for operations, inventory, and reconciling inventory.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Relationship Banker
J P Morgan Chase
09.2012 - 06.2016
- Managed both acquired and assigned customers by demonstrating a strong ability to make personal connections
- Engaged and educated customers through open ended questions and strong listening skills
- Established long term trust and developed lasting relationships by providing solutions for client’s financial needs
- Demonstrated excellent communication skills both in person and over the phone
- Strong customer service focus
- Partnered with Financial Specialists to connect customers to experts who can help customers with specialized financial needs.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Implemented innovative approaches to prospecting, resulting in an expanded network of potential clients within target market segments.
- Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Backed up teller team by handling needs of new and existing customers at main counter.
Regional Manager
Finlay Enterprises
08.2000 - 01.2010
- Supervised 14 Fine Jewelry Locations with an annual sales volume of over 22 million and more than 150 employees
- Achieved Annual Sales Plan for 7 out of 9 years as a Regional Manager
- Received multiple awards for Loss prevention reduction
- Reduced controllable losses in new region by 34% in 2007
- Identified top performers and mentored them to management positions
- Maintained a high level of customer service and satisfaction for all locations
- Served as new Regional Manager Trainer for the Chicago area
- Conducted new manager training meetings, sales associate training, and annual holiday training seminars for Chicago area Managers to improve holiday sales.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below Number%.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Director of Training
Ultra Diamond and Gold
10.1999 - 08.2000
- Trained 8 District Managers and 17 Store Managers to the company's policies, procedures, and selling standards to ensure a successful transition into the company
- Held in store training seminars in 16 locations across the country
- Instrumental in rewriting the company's training manual
- Opened 3 new locations, recruited and trained new staff during the opening process
- Developed customized training materials for various departments, improving overall productivity.
- Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
- Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
- Introduced innovative learning methods such as gamification to boost engagement levels during training sessions.
- Championed an ongoing professional development culture within the organization that encouraged continuous learning opportunities for staff members.
- Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
- Promoted a supportive environment that fostered collaboration, creative problem-solving, and a shared commitment to professional excellence among all team members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
Regional Manager, Department Manager
Finlay Enterprises
06.1990 - 10.1999
- Regional Manager- Supervised 12 Fine Jewelry Locations in Illinois and Wisconsin with a combined annual sales volume of $11 million and 75+ employees
- Department manager- Promoted to four different locations in 6 years
- Promoted to Regional Manager
- Recruited, interviewed, hired, trained and coached employees.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Education
Bachelor of Arts - International Business
Northern Illinois University
DeKalb, ILSkills
- Branch Operations
- Financial Planning
- Performance Tracking
- Cross-Selling Abilities
- Client Retention Strategies
- Sales Proficiency
- Attention to detail
- Time management
- Conflict resolution
- Team collaboration
- Effective communication
- Customer service excellence
- Relationship Building and Management
- Policy Development and Implementation
- Persuasive Communication Style
- Sales Expertise
- Resourcefulness
- Creative Thinking
- Customer Service-Oriented
- Critical Thinking
- Analytical Thinking
- Salesforce
Timeline
Retail Relationship Banker
BMO Harris Bank
10.2016 - 03.2022
Relationship Banker
J P Morgan Chase
09.2012 - 06.2016
Store Manager
David’s Bridal
03.2010 - 07.2011
Regional Manager
Finlay Enterprises
08.2000 - 01.2010
Director of Training
Ultra Diamond and Gold
10.1999 - 08.2000
Regional Manager, Department Manager
Finlay Enterprises
06.1990 - 10.1999
Bachelor of Arts - International Business
Northern Illinois University