Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic

Laura Hess

Fitchburg,WI

Summary

Over 8 years' experience as a corporate recruiter, HR Manager, and Sr HR Business Partner, acting as point of contact for staff to provide support on performance management, training, HR fundamentals and employee related questions, as well as work on HR initiatives that support business objectives and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

BeneBlends
10.2022 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approve timecards and run payroll for all employees,
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Responsible for hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

SR HR BUSINESS PARTNER

Exact Sciences
09.2018 - 04.2022
  • Analyzed HR data to build strategic insights related to sourcing, recruiting and retention
  • Liaised tactically and strategically with all levels of management to resolve complex employee relation issues
  • Served as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
  • Allocated human resources, ensured appropriate matches between personnel
  • Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment and recommended needed changes
  • Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Analyzed statistical data and reports to identify and determine causes of personnel problems and developed recommendations for improvement of organization's personnel policies and practices
  • Coached managers regarding effective performance management and talent improvement processes
  • Made recommendations to identify and retain current talent and attract outside talent to business.

HR RECRUITING MANAGER

Epic
06.2014 - 09.2018
  • Interviewed prospective candidates via phone and in-person to assess skill set, work history and salary requirements
  • Analyzed current market trends for recruiting methods, staffing trends and competitive wage information
  • Utilized human resources skills to source, hire and place employees
  • Used data to evaluate, analyze and optimize current hiring processes and presented insights to leadership
  • Sourced, evaluated and reviewed potential candidates utilizing job boards and social networking
  • Prepared personnel forecast to project employment needs
  • Conducted new employee orientation to foster positive attitude toward organizational objectives
  • Identified staff vacancies and recruited, interview, and select applicants
  • Led a team of three recruiters - supervised their workload, results, career growth, provided feedback and performance reviews.

Education

BACHELOR OF ARTS (B.A.) IN ITALIAN -

University of Colorado Boulder
Boulder, CO
05.2008

Skills

  • Improving Employee Engagement
  • Optimizing Performance
  • HR Strategy
  • Employee Performance Management
  • Coaching Leadership
  • Managing Employee Relations
  • Building Morale
  • Talent Review
  • Talent Recruitment

Volunteer Experience

04/01/2022, Present, CANINE COMPANION, Madison, WI, I support the Dane County Humane Society by assisting with the overall care of shelter dogs by providing a clean and enriching environment for dogs during their stay at the shelter. I care for shelter dogs labeled by participating in specifically outlined duties including spot-cleaning kennels, enrichment activities, dishes and laundry, potty breaks and other care duties as needed. I spend quiet time with specified dogs in their kennels, in the dog yards or on dog trails after initial care responsibilities have been completed for all dogs.

References

References available upon request

Certification

ServSafe Food Manager - Jan 2024

Timeline

Store Manager

BeneBlends
10.2022 - Current

SR HR BUSINESS PARTNER

Exact Sciences
09.2018 - 04.2022

HR RECRUITING MANAGER

Epic
06.2014 - 09.2018

BACHELOR OF ARTS (B.A.) IN ITALIAN -

University of Colorado Boulder

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Laura Hess