- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Enjoy participating in [activity] for overall physical and mental well-being
- Gardening
- Genealogy
- I enjoy cooking for friends and family gatherings
- Historical Exploration
- I like looking at the stars and learning about constellations
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Crafting and DIY Projects
- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
- Backpacking and Hiking
- Music
- Baking
- Reading
- Hiking
- Volunteering
- Photography
- Adventure Travel
- Growing herbs, vegetables, or fruits in home gardens
- Road Trips
- Cake Decorating
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Creative Writing
Laurain Thornberry
Brunswick,OH
Summary
Dynamic writer with a proven track record at Just Like Mommy Daycare LLC, excelling in content development and client collaboration. Leveraging strong research skills and exceptional storytelling, I create engaging narratives that resonate with audiences, enhancing brand visibility and engagement. Committed to delivering high-quality, impactful content that drives results.
Skilled writing professional with focus on delivering impactful content. Adept at team collaboration, ensuring reliable and flexible support in dynamic environments. Proficient in crafting compelling narratives, conducting thorough research, and maintaining high standards of accuracy and clarity. Known for strong communication skills and results-driven approach.
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with over 20 -year history of superior performance in remote environments.
Creative writer with eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Writer
Selfemployed
Brunswick, OH
05.2012 - Current
- Developed engaging content across various genres, enhancing reader interest and retention.
- Researched topics extensively to ensure accuracy and depth in all written materials.
- Collaborated with clients to define project objectives and tailor writing style to meet needs.
- Edited and proofread manuscripts, ensuring clarity, coherence, and adherence to style guidelines.
- Established social media presence, promoting written works and increasing audience engagement.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Brainstormed ideas to create useful content for clients.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
CEO/Owner
Just Like Mommy Daycare LLC
Brunswick, OH
03.1993 - 03.2012
- Directed operational strategy to ensure high-quality childcare services and compliance with state regulations.
- Developed and implemented training programs for staff to enhance caregiving skills and service delivery.
- Established partnerships with local organizations to promote community engagement and resource sharing.
- Oversaw budget management, optimizing resource allocation to improve financial performance of daycare operations.
- Monitored program effectiveness through regular assessments, ensuring adherence to best practices in early childhood education.
- Enhanced parent communication strategies, increasing satisfaction and retention rates among families served.
- Spearheaded initiatives to create a safe and nurturing environment, prioritizing children's health and well-being at all times.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Developed a high-performance executive team for improved productivity and efficiency.
- Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.
- Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
- Created succession plans to provide continuity of operations during leadership transitions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
Customer Service Associate
Key Bank
Old Brooklyn, Ohio
Mar - Aug
- Provided exceptional customer support, resolving inquiries and concerns promptly.
- Managed account maintenance tasks, ensuring accuracy and compliance with banking regulations.
- Assisted customers with product selection, enhancing satisfaction through tailored recommendations.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Trained new associates on customer service protocols and software systems, fostering a knowledgeable team environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
- Fostered positive team environment, contributing to higher staff retention rates.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Increased team productivity with effective communication and coordination of tasks.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Assisted customers in understanding financial products and services effectively.
- Collaborated with team members to streamline service delivery processes.
- Led initiatives to enhance customer engagement through tailored communication strategies.
Education
Some College (No Degree) - Education
Cuyahoga Community College
Parma, OhioSkills
- Content development
- Research proficiency
- Editorial skills
- Client collaboration
- Creative writing
- Grammar usage
- Strong research skills
- Exceptional storytelling
- Effective writing
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Interests
Timeline
Writer
Selfemployed
05.2012 - Current
CEO/Owner
Just Like Mommy Daycare LLC
03.1993 - 03.2012
Customer Service Associate
Key Bank
Mar - Aug
Some College (No Degree) - Education
Cuyahoga Community College