Overview
Work History
Education
Skills
Languages
Timeline
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LAURA ISCELA CARRILLO VILLEGAS

Kansas City,MO

Overview

11
11
years of professional experience

Work History

Shipping Supervisor

Dwyer Instruments
03.2020 - Current
  • Pulled, verified, and packaged items for shipment.
  • Supervised shipping team of 5 employees.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inspected loading operations for improvements in efficiency and safety.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Prepared shipping documents and invoices.
  • Maintained positive relationships with representatives of UPS, FedEX and DHL shipping companies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Monitored production levels and implemented measures to increase output.

Customer Service Agent

Consulate Of Mexico
01.2017 - 12.2019
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Performed as a team member in all opportunities to meet organization goals.
  • Provide passports and consular IDs to Mexican citizens after a brief interview.
  • Review data and ensure accuracy of information and make corrections.
  • Enhance cash drawer was balanced and all supporting documentation was in line with receipts and client transactions.
  • Enhance accuracy by tracking all founds received and preparing deposits.
  • Developed Excel Spreadsheets to track materials being used.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Public Service Administrator

Municipal Government
12.2012 - 12.2015
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Utilized grant writing skills to secure additional program funding.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.

Education

Bachelor's Degree - Public Administration And Political Science

University of Guanajuato
Guanajuato, Guanajuato Mexico
12.2011

High School - Administration Technician

CBTIS 75
Dolores Hidalgo, Guanajuato, Mexico
08.2007

Skills

  • Data Collection
  • Paperwork Processing
  • Product Knowledge
  • Report Generation
  • Data Entry
  • Safety Processes and Regulations
  • Safety Procedures
  • Team Training
  • Deadline Management
  • Inventory and Stocking
  • Monitoring Line Supplies
  • Warehouse Operations
  • Pallet Jacks
  • Preparing Shipments
  • Defects Identification
  • Picking and Packing
  • Production Documentation
  • Positive Attitude
  • Attention to Detail
  • Strong Work Ethic
  • Teamwork and Communication
  • Good Communication
  • Cycle Counts
  • Computer Skills
  • Production Planning
  • Logistics Coordination
  • Staff Training
  • Decision-Making
  • Work Order Explanation
  • Account Updating
  • Information Security

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Shipping Supervisor

Dwyer Instruments
03.2020 - Current

Customer Service Agent

Consulate Of Mexico
01.2017 - 12.2019

Public Service Administrator

Municipal Government
12.2012 - 12.2015

Bachelor's Degree - Public Administration And Political Science

University of Guanajuato

High School - Administration Technician

CBTIS 75

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LAURA ISCELA CARRILLO VILLEGAS