LAURA ISCELA CARRILLO VILLEGAS
Kansas City,MO
Overview
11
11
years of professional experience
Work History
Shipping Supervisor
Dwyer Instruments
Grandview, MO
03.2020 - Current
- Pulled, verified, and packaged items for shipment.
- Supervised shipping team of 5 employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected loading operations for improvements in efficiency and safety.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Prepared shipping documents and invoices.
- Maintained positive relationships with representatives of UPS, FedEX and DHL shipping companies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Monitored production levels and implemented measures to increase output.
Customer Service Agent
Consulate Of Mexico
Kansas City, MO
01.2017 - 12.2019
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Performed as a team member in all opportunities to meet organization goals.
- Provide passports and consular IDs to Mexican citizens after a brief interview.
- Review data and ensure accuracy of information and make corrections.
- Enhance cash drawer was balanced and all supporting documentation was in line with receipts and client transactions.
- Enhance accuracy by tracking all founds received and preparing deposits.
- Developed Excel Spreadsheets to track materials being used.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Public Service Administrator
Municipal Government
DOLORES HIDALGO, GUANAJUATO, MEXICO
12.2012 - 12.2015
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Utilized grant writing skills to secure additional program funding.
- Conducted community workshops to promote different programs and educate public on available services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Education
Bachelor's Degree - Public Administration And Political Science
University of Guanajuato
Guanajuato, Guanajuato Mexico12.2011
High School - Administration Technician
CBTIS 75
Dolores Hidalgo, Guanajuato, Mexico08.2007
Skills
- Data Collection
- Paperwork Processing
- Product Knowledge
- Report Generation
- Data Entry
- Safety Processes and Regulations
- Safety Procedures
- Team Training
- Deadline Management
- Inventory and Stocking
- Monitoring Line Supplies
- Warehouse Operations
- Pallet Jacks
- Preparing Shipments
- Defects Identification
- Picking and Packing
- Production Documentation
- Positive Attitude
- Attention to Detail
- Strong Work Ethic
- Teamwork and Communication
- Good Communication
- Cycle Counts
- Computer Skills
- Production Planning
- Logistics Coordination
- Staff Training
- Decision-Making
- Work Order Explanation
- Account Updating
- Information Security
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shipping Supervisor
Dwyer Instruments
03.2020 - Current
Customer Service Agent
Consulate Of Mexico
01.2017 - 12.2019
Public Service Administrator
Municipal Government
12.2012 - 12.2015
Bachelor's Degree - Public Administration And Political Science
University of Guanajuato
High School - Administration Technician
CBTIS 75