Laura J. Hernandez Medina
Arbuckle,CA
Summary
Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
4
4
years of professional experience
Work History
Shift Manager
Burger King
05.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Team Member
Wendys Restaurant
12.2019 - 07.2021
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
Education
High School Diploma -
Pierce High School
Arbuckle, CA05.2020
Skills
- Administrative Support
- Teamwork and Collaboration
- Excellent Communication
- Bilingual
- Bilingual Writing
- Customer Service
- Organization skills
Timeline
Shift Manager
Burger King
05.2023 - Current
Crew Team Member
Wendys Restaurant
12.2019 - 07.2021
High School Diploma -
Pierce High School