Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura J Joy

Lenexa

Summary

Dynamic professional with a proven track record at Bushnell, excelling in customer service and conflict resolution. Adept at managing visitor access and maintaining office supplies, while ensuring compliance with HIPAA standards in health information management. Recognized for delivering timely solutions and fostering positive relationships in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist

Bushnell
Lenexa
12.2019 - 07.2025
  • Processed customer inquiries and resolved issues promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Health Information Technician

Wisconsin Department of Corrections
Taycheedah
02.2008 - 05.2018
  • Maintained positive working relationship with fellow staff and management.
  • Assisted in training new employees regarding Health Information Management processes.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Prepared new files according to company needs and schedules.
  • Monitored Healthcare Records (HCR) for compliance with federal and state laws pertaining to healthcare delivery, including filing deadlines for reports and forms related to patient HCR.
  • Responded to a high volume of requests for Protected Health Information (PHI) from within the Department of Corrections (DOC) and external entities.
  • Maintained confidentiality of PHI according to HIPAA standards.
  • Received, tracked, and maintained DOC offender records using Access databases.
  • Prepared DOC HCRs for any re-admissions; auditing and arranging documents in a specific order in accordance with Bureau of Health Services policies.
  • Generated a monthly report utilized for monitoring departmental statistics.
  • Purged inactive HCR following Bureau of Health Services' Retention Procedures.

Education

Oshkosh West High School
Oshkosh, WI
06-1984

Skills

  • Customer service
  • Visitor management
  • Conflict resolution
  • Email and telephone decorum
  • Data entry
  • Conflict management
  • Telephone etiquette
  • Office supplies inventory management

Accomplishments

  • Awarded for my performance as a dedicated and conscientious employee of a calibar that has benefitted the DOC greatly.

Timeline

Front Desk Receptionist

Bushnell
12.2019 - 07.2025

Health Information Technician

Wisconsin Department of Corrections
02.2008 - 05.2018

Oshkosh West High School

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