Laura J Lockwood
Houston
Summary
Dynamic Certified Nursing Assistant and Patient Access Representative with proven expertise in patient care and HIPAA compliance. Excelled at Incarnation Home Health by enhancing patient dignity through attentive personal care services. Demonstrated reliability and problem-solving skills at Baylor St. Luke's Medical Center, significantly improving patient satisfaction. Committed to professional development and teamwork, embodying both hard and soft skills essential for healthcare excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Incarnation Home Health
01.2015 - Current
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Patient Access Representative
Baylor St. Luke's Medical Center
03.2021 - 01.2023
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Education
High School Diploma -
MOREAUVILLE HIGH SCHOOL
Moreauville, LA05-1987
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Access Representative
Baylor St. Luke's Medical Center
03.2021 - 01.2023
Certified Nursing Assistant
Incarnation Home Health
01.2015 - Current
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
High School Diploma -
MOREAUVILLE HIGH SCHOOL
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