Summary
Overview
Work History
Education
Skills
References
Letter of Recommendation
Timeline
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LAURA JANE BRYANT

Bossier City,LA

Summary

Organized and detail-oriented multitasker with a proven commitment to high-quality work. Known by both colleagues and clients for transparent communication, creative problem-solving, and teamwork. Focused on building genuine relationships based on a dedicated work ethic and a passion for service. A dependable candidate who successfully manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating a positive work environment.

Overview

9
9
years of professional experience

Work History

Assistant Director of Project Bidding

Focus Insite
01.2023 - 08.2023
  • Created and implemented standard operating procedures for project bidding
  • Created and updated digital files to maintain current, accurate, and compliant documentation. Included migration of files from Google to Microsoft
  • Organized and maintained Bids Team email inbox
  • Maintained clear, concise, and timely communication with clients: Initial requests, sending completed quotes and follow-ups
  • Quickly gained understanding of project specifications and requirements to compile thorough and accurate quote
  • Collaborated with members of bid and operations teams on quote requests, feasibility, and capacity
  • Scheduled and participated in new client discovery/sales calls, as well as various calls to maintain client relationships
  • Encouraged partnerships and Add-On service purchases
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
  • Maintained various sales and metric tracking Excel spreadsheets
  • Worked closely with management to provide effective assistance for specific aspects of business operations
  • Defined clear targets and objectives and communicated to other team members
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Trained in qualitative moderating for remote interviews and focus groups. Included discussion guide creation, analysis, and report writing

Assistant Project Manager- Medical Team

Focus Insite
07.2022 - 01.2023
  • Created departmental respondent database to aid in lead generation for future projects
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts
  • Filtered respondent responses for qualifying criteria and quota-filling
  • Assisted Project Manager with quota management
  • Point of contact for scheduled respondents, which included managing all required study documents, participation agreements, multiple, time-sensitive session reminders, and incentive processing and notifications
  • Developed and documented project progress to fulfill project requirements, establish traceability, and create reliable records
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets
  • Monitored and tracked project metrics and collected data to share with project members
  • Partnered with project team members to identify and quickly address problems
  • Maintained open communication by presenting regular updates on project status to customers
  • Verified quality of deliverables and conformance to specifications before submitting to clients

Recruiter- Medical Team

Focus Insite
02.2022 - 07.2022
  • Researched, compiled, and sent leads correspondence relevant to project specifics
  • Provided insight for potential project weigh-ins
  • Coordinated schedules to arrange screening interviews with applicants
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Scheduled respondents for study participation
  • Corresponded with scheduled respondents about study details
  • Developed recruiting strategies to identify qualified candidates and build panel
  • Developed and implemented plans to improve recruitment process

Front Desk Supervisor/Medical Receptionist

Lusk Eye Specialists
05.2019 - 02.2022
  • Coordinated all training for both front office and billing department
  • Trained new front office staff on correct procedures, compliance requirements, and performance strategies
  • Scheduled additional required training and performed “tune-up” training for current employees
  • Participated in planning and implementation of new policies and procedures
  • Attended staff meetings and brought issues to attention of upper management
  • Handled tasks and responsibilities for front office employees during periods of understaffing
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action
  • Coordinated lunch, opening, and closing schedules for front desk
  • Completed clerical duties and tasks for clinic administration
  • Placed new supply orders, managed inventory, and restocked clerical spaces
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Checked patient insurance, demographic, and health history to keep information current
  • Helped patients complete necessary medical forms and documentation
  • Coordinated patient scheduling, check-in, check-out, and payments for billing
  • Used computer programs and registration systems to schedule patients for routine and complex procedures
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Organized paperwork such as charts and reports for office and patient needs
  • Kept waiting room neat, organized, and sanitary
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
  • Maintained current and accurate medical records for patients
  • Completed patient referrals to other medical specialists
  • Printed prescription requests and queries in compliance with practice protocol
  • Registered and verified patient records before triage with most up-to-date information
  • Answered phone calls and messages for seven physicians, scheduled appointments, and handled patient inquiries
  • Received and routed laboratory results to correct clinical staff members
  • Organized and maintained patient chart filing system to promote quick data finding for staff

On Call Coordinator

Home Instead Senior Care
11.2018 - 05.2019
  • Answered inbound inquiries and client calls to help with questions, concerns, or problems
  • Updated customer records in management software to document interactions
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Monitored employees clocking in and out; managed call-outs and last-minute shifts
  • Leveraged scripts and other resources to answer questions and direct them to appropriate resources
  • Identified issues, analyzed information, and provided solutions to problems
  • Escalated complex matters to management to request information or appropriate action to resolve
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Developed and maintained courteous and effective working relationships
  • Worked flexible hours across night, weekend, and holiday shifts
  • Proven ability to learn quickly and adapt to new situations
  • Excellent communication skills, both verbal and written

Recruitment and Engagement Coordinator

Home Instead Senior Care
04.2018 - 11.2018
  • Maintained and oversaw all recruitment efforts; attended job fairs and community events
  • Conducted phone screens of applicants
  • Administered and analyzed CAREGiver assessments
  • Scheduled and performed face-to-face interviews
  • Completed all required new hire paperwork in accordance with state and franchise guidelines
  • Completed new hire and current employee background checks
  • Led new hire orientation and skills/development training every two weeks
  • Created and maintained physical and electronic personnel records
  • Monitored and completed all state and franchise compliance policies for all employees
  • Monitored and enforced CAREGiver attendance policy
  • Assisted general manager in disciplinary actions
  • Delivered performance reviews, recommending additional training or advancements
  • Built and maintained relationships with office staff, Caregivers, and community organizations
  • Guided and supported development and implementation of new programs
  • Improved policies and procedures to maximize CAREgiver training, client safety, and satisfaction

Office Coordinator / Home Care Coordinator

Home Instead Senior Care
05.2016 - 04.2018
  • Answered and managed incoming and outgoing calls
  • Efficiently supervised filing, sorting, and handling of incoming and outgoing mail
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Worked directly with general manager on day-to-day operations
  • Supported HR by completing new hire reference check calls
  • Assisted in planning and executing of special events
  • Coordinated special projects and managed and maintained office schedule
  • Organized and scheduled franchise-wide, quarterly meetings
  • Maintained office supplies inventory
  • Organized and maintained file room
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents
  • Completed and filed long-term care insurance claims for clients, as well as answered client questions and corresponded with long-term care insurance companies
  • Interacted with potential customers by phone, email, or in person and entered information into software to track leads
  • Scheduled and performed in-home care consultations for new clients
  • Completed client care assessments and state-required paperwork
  • Oversaw accurate and efficient database management and digital file storage to support operational and record keeping requirements
  • Tracked records, filed documents, and maintained client communication
  • Cultivated client loyalty by proactively reaching out with follow-ups and status updates
  • Developed and maintained successful relationships with clients, family members, and employees

Executive Assistant

Dr. Denise L. Newman
09.2014 - 05.2016
  • Opened and prepped clinic prior to Dr. Newman's arrival
  • Streamlined operations and prioritized tasks, allowing Dr. Newman to increase productivity
  • Answered a high volume of incoming phone calls and email inquiries
  • Screened calls and emails and responded accordingly
  • Performed patient intakes over phone
  • Handled confidential and sensitive information with discretion and tact
  • Managed incoming and outgoing mail, email, and faxes
  • Filed insurance claims and paperwork and organized computer-based information
  • Maintained office supplies
  • Managed Dr. Newman's calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time
  • Ran errands and assisted with personal needs
  • Conducted research and analyzed data to select new EHR software for Dr. Newman's practice
  • Updated and maintained confidential databases and records
  • Administered and scored clinical evaluations
  • Volunteered to help with special projects of varying degrees of complexity

Education

Bachelor of Arts - Sacred Music

CENTENARY COLLEGE OF LOUISIANA
Shreveport, La.
05.2012

High School Diploma -

SLIDELL HIGH SCHOOL
Slidell, La.
05.2008

Skills

  • Strong written and verbal communication skills
  • Exceptional people skills with over 15 years of experience in customer service
  • Proven results in responding to inquiry requests
  • Excels in customer relationship management through integrity and transparency
  • Values individual accountability
  • Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Macintosh programs (Pages, Numbers, iCal, Mail, iCloud), Google (GMail, Calendar, Drive), social media (Facebook, Instagram, LinkedIn)
  • Organized, professional, passionate, detail-oriented
  • Extroverted, creative, intuitive, tenacious, servant heart

References

Karen Bakowski: Director of Project Bidding, Focus Insite, 8 months. (860)705-6254
Maureen Yaconis: Director of Operations, Focus Insite, 15 years. (318) 344-6986
Liana Wood: Vice President of Operations, Focus Insite, 1.5 years. (908)309-2756
Lisamarie Gutierrez: Co-worker, Lusk Eye Specialists, 4 years. (318)210-2389
Joyce Donohue: General Manager/Owner, Home Instead Senior Care, 6 years. (985) 888-9096

Miranda Parker: Executive Director, Hospice Foundation of the South, 5 years. (601) 215-0205

Letter of Recommendation

To Whom It May Concern:


I am writing this letter of recommendation on behalf of Laura Bryant for any future employment opportunities. Laura was a valuable member of our team at Focus Insite from March 2022 through August of 2023. During this time, she excelled in her roles as both Recruiter and Assistant Project Manager until promoted to Assistant Director of Bidding.


In Laura's most recent role as Assistant Director of Bidding within our company, she was responsible for assisting our Bidding Director with our incoming quote requests from our clients, coordinating and participating in discovery calls with new clients, and all administrative tasks necessary to win projects. Throughout her daily tasks, she exhibited great attention to detail and problem-solving skills. Laura always went above and beyond to ensure her tasks were completed on time and to the highest quality.


Laura was an exceptional team player who consistently collaborated with colleagues to ensure quotes were delivered quickly and completed to the highest standards. She fostered a positive and inclusive work environment that motivated team members to perform at their best.

Overall, as Laura's former supervisor, I highly recommend her for future employment opportunities. She was a hardworking, dedicated member of our team, and I am confident she will continue to excel in any role she takes on.


Please do not hesitate to reach me if you require any further information or have any questions. 


Best,
Liana Wood
VP of Operations Focus Insite

Timeline

Assistant Director of Project Bidding

Focus Insite
01.2023 - 08.2023

Assistant Project Manager- Medical Team

Focus Insite
07.2022 - 01.2023

Recruiter- Medical Team

Focus Insite
02.2022 - 07.2022

Front Desk Supervisor/Medical Receptionist

Lusk Eye Specialists
05.2019 - 02.2022

On Call Coordinator

Home Instead Senior Care
11.2018 - 05.2019

Recruitment and Engagement Coordinator

Home Instead Senior Care
04.2018 - 11.2018

Office Coordinator / Home Care Coordinator

Home Instead Senior Care
05.2016 - 04.2018

Executive Assistant

Dr. Denise L. Newman
09.2014 - 05.2016

Bachelor of Arts - Sacred Music

CENTENARY COLLEGE OF LOUISIANA

High School Diploma -

SLIDELL HIGH SCHOOL

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