LAURA K. KLEIN

My role as a Registered Addiction Counselor is comprehensive and multifaceted. Through assessment, individualized treatment planning, counseling, education, support, and collaboration with other professionals, I play a crucial role in the recovery journey of individuals struggling with addiction. The focus is on both the individual’s needs and the broader context of their lives to help facilitate effective and sustained recovery.

• Worked under the supervision of the Program Director
• Managed the caseload 1-15 clients
• Facilitated groups of up to 35 clients and provided evidence based curriculum
• Completed individual and group case notes in a timely and efficient manner
• Participated in community outreach events
• Provided literature and encouraged 12 Step meetings, Celebrate Recovery, and other outside sober support groups

• Assist Office Manager during sales season
• Prepare correspondence for clients
• Verify, calculate, and input information to authorized insurance providers
• Data entry in various computer programs

• Assist Livestock Superintendent while working with 400+ 4-H/FFA youth
• Coordinate and organize multiple shows/sales, in addition to keeping accurate records of results
• Process invoices, premiums, and payments for exhibitors and buyers
• Trouble shoot and resolve conflicts and/or discrepancies as they occur

• Worked independently on claims
• Gathered and compiled crop information
• Communicated all findings to insured
• Conveyed federal regulations &/or crop policy provisions to insured and agent
• Customer service via prompt returned calls, emails, or letters
• Managed 100+ annual files, records, and documents using AS400 system and Microsoft Office
• Stayed current on federal policies, rules, regulations, and licensing