Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Laura Kristine Johnson
Blackduck,MN
Summary
Overview
19
years of professional experience
1
Certification
Work History
NorthHomes Child And Family Services
Youth Counselor
08.2023 - Current
Job overview
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Doubletree By Hilton
Housekeeping and Laundry Attendant Manager
12.2021 - 07.2023
Job overview
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Created a deep clean program
- Inventory / Record keeping
- All Training Documentation
Candlewood Suites Hotel
Executive Head Housekeeper
03.2021 - 12.2021
Job overview
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
Candlewood Suites Hotel/ Holiday Inn Express
Front Desk Agent
09.2020 - 03.2021
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
Anderson Fabrics Inc.
Assembly Line Production Worker
09.2019 - 09.2020
Job overview
- Followed protocols to enhance protection and maintain safe work environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Utilized safety devices and procedures to protect personnel and equipment.
- Generated and maintained accurate production records.
Ruttger's Birchmont Lodge
Housekeeping Staff Member
04.2016 - 08.2019
Job overview
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Hang, cleaned and rehung draperies to maintain freshness.
Bemidji Bowl
Cheif/Lead Line Cook
02.2015 - 12.2016
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated grills, fryers and ovens to cook food items.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Communicated with management on food inventory stock to request order placement.
- Identified inefficiencies leading to improved productivity.
Bemidji Town And Country Club/ NorthShore Grill
Linecook/Head Dishwasher
05.2014 - 12.2016
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
TomStop
Night Closer Cashier
02.2009 - 11.2009
Job overview
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Taco Johns Bemidji
Night Shift Closer
01.2005 - 06.2008
Job overview
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Florida TECHOnline
Bachelor of Arts from Applied Psychology/ Child Advocacy
05.2026
University Overview
Voyageurs Expeditionary SchoolBemidji, MN
High School Diploma
05.2008
University Overview
Skills
- Flexible and Adaptable
- Relationship Building
- Good Telephone Etiquette
- Excellent Communication
- Google Workspace
- Cultural Awareness
- Multitasking Abilities
- First Aid/CPR
- Attention to Detail
- Recordkeeping
- Calm Under Pressure
- Organization and Time Management
Certification
- Certified LSCI, NorthHomes
- Mandated Reporter certification, MN Department Of Human Services
- Human Trafficking Training - MN Department Of Human Services
- Residential DHS Transitional, SEY Training - Aug23-current
- Certified Adult Mental Health First Aid USA, Northhomes - 11/02/23-11/02/26
- Basic Life support (CPR and AED) Training - 8/15/23-8/2025
- Motivational Interviewing, NORTHHOMES
Additional Information
Additional Information
Currently in the process of (CPRS) Certified Peer Recovery Specialist certification for the state of Minnesota.
Timeline
Youth Counselor
NorthHomes Child And Family Services
08.2023 - Current
Housekeeping and Laundry Attendant Manager
Doubletree By Hilton
12.2021 - 07.2023
Executive Head Housekeeper
Candlewood Suites Hotel
03.2021 - 12.2021
Front Desk Agent
Candlewood Suites Hotel/ Holiday Inn Express
09.2020 - 03.2021
Assembly Line Production Worker
Anderson Fabrics Inc.
09.2019 - 09.2020
Housekeeping Staff Member
Ruttger's Birchmont Lodge
04.2016 - 08.2019
Cheif/Lead Line Cook
Bemidji Bowl
02.2015 - 12.2016
Linecook/Head Dishwasher
Bemidji Town And Country Club/ NorthShore Grill
05.2014 - 12.2016
Night Closer Cashier
TomStop
02.2009 - 11.2009
Night Shift Closer
Taco Johns Bemidji
01.2005 - 06.2008
Florida TECH
Bachelor of Arts from Applied Psychology/ Child Advocacy
Voyageurs Expeditionary School
High School Diploma
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